Manager - IT Product Management

Iberdrola•Binghamton, NY

1d•$128,830 - $160,000•Onsite

About The Position

The Manager - IT Product Management role is responsible bridging between the operating company business stakeholders and IT technical teams ensuring that IT services are aligned with the operating company organization goals. This role will act as a primary IT point-of-contact to the operating company. The incumbent will work with various IT teams, defining and communicating customer services related solutions and services. Position will be responsible for collaborating with operating company stakeholders, regulatory team and IT functions to understand business needs and user pain points. Role will effectively engage with business stakeholders and users to gather and communicate requirements and feedback. The Manager – IT Product Management role will be responsible for collaborating and coordinating with project managers, business stakeholders, IT technical teams to ensure timely delivery of services. This role will report to the Director, IT Product Management.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered.
Prior leadership and management skills, with the ability to inspire and motivate teams.
Ability to translate technical capabilities to business value.
Knowledge of utility customer services functions.
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
Strong understanding of CIS/CRM systems.
An understanding of regulatory requirements.
Experience managing end user or customer services functions in a large, complex organization.
Experience with stakeholder engagement and managing competing priorities.

Nice To Haves

Master’s degree in a related field of study.
Prior experience managing a team with close interaction with business stakeholders.

Responsibilities

Manages relationship with business areas stakeholders and other IT functions delivering customer services related solutions.
Analyzes business area requests and engage business in prioritization.
Oversees the coordination of user acceptance testing and cutover planning.
Collaborates with project managers, developers and business team to ensure timely delivery of services.
Facilitates the translation of business and regulatory requirements to the IT team.
Coordinates joint continuous improvement efforts.
Monitors user feedback to identify opportunities for improvement.
Identifies and drives continuous improvement with the business areas.
Coordinates incident management and resolution.
Ensures an effective line of communication with operating company stakeholders including customer service.
Effectively coordinates with support team to ensure services are provided effectively.
Oversees overall service performance.