Manager - IT Operations
Shi International Ltd•Franklin Township, NJ
378d•$100,000 - $150,000
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About The Position
The Manager - IT Operations is responsible for overseeing the daily operations of various IT teams, including Desktop Engineering, Audio Visual, Telecommunications, and Major Incident Management. This role involves ensuring high-quality service delivery, managing ticket escalations, and enforcing service level agreements (SLAs) and key performance indicators (KPIs). The position requires strong leadership skills to manage teams and resources effectively while also participating in change management processes.
