Manager IT Network and Voice

Puget Sound Energy • Redmond, WA

1d

About The Position

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's IT Infrastructure team is looking for qualified candidates to fill an open Manager IT Network and Voice position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.Job DescriptionPSE is seeking a dynamic Manager, IT Network and Voice to lead our Network and Voice engineering team. While PSE is an energy company, we operate a robust network infrastructure built on our transport backbone with two state-of-the-art data centers supporting over 3,000 employees across our organization.

The successful candidate must demonstrate:

Passion for serving and giving back to our community
Leadership approach that puts the needs of others first
Commitment to empowering team members to achieve their best
Leading by example through demonstrated commitment and passion

Requirements

• Proven experience in network and voice infrastructure management
• Strong leadership skills with experience managing technical teams
• Understanding of utility operations and business requirements
• Experience with SD-WAN deployment and management
• Ability to plan, execute, and deliver network infrastructure projects on time and budget
• Experience with IT budgeting and cost optimization
• Strong understanding of business continuity, disaster recovery, and security risk assessment
• Knowledge of contact center technologies and integration capabilities
• Vendor relationship management experience
• Passion for modernizing infrastructure and driving innovation
• Bachelor’s degree in Computer Science or related discipline, or equivalent work experience
• 5 years’ experience in network systems. Strong technical knowledge, with hands-on experience managing network environments; knowledge of relevant technologies and tools applicable to assigned area(s)
• Proven experience in managing operations and maintenance of WLAN/LAN/MAN.WAN in multiplatform environments
• Thorough understanding of distributed network architecture and design, LAN/WAN topologies

Nice To Haves

• Comprehensive understanding of LAN/WLAN/WAN/MAN technologies and LAN management and application suites
• Preferred hands-on experience with Cisco products and solutions
• A strong background in IT infrastructure and technology deployment
• Prior experience with VoIP technologies
• Proven ability to manage an Enterprise IP Telephony solution
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Internetwork Expert (CCIE)

Responsibilities

• Lead and manage the Network and Voice engineering team
• Oversee the deployment of SD-WAN solutions at remote generation plants and other locations as part of our Grid Modernization initiatives
• Drive modernization of network and voice infrastructure to deliver next-level connectivity to business offices, generation sites, and substations across our vast Washington territory. spanning from Blaine in the north to Goldendale in the south
• Manage in-house voice systems supporting our entire employee base
• Collaborate with business partners to elevate our contact center capabilities, enabling more effective customer service for our 1.5 million customers
• Work cross-functionally to identify opportunities for automation and integration with existing data systems
• Enhance contact center functionality through strategic technology implementations
• Oversee critical vendor relationships to improve monitoring and observability capabilities
• Develop proactive approaches to network and voice system management
• Collaborate with business stakeholders to understand challenges and identify innovative solutions
• Support Grid Modernization initiatives through strategic network planning and implementation
• Participate in technology road mapping and infrastructure planning sessions

Benefits

• Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
• There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
• For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
• Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager