Manager IT Helpdesk/IT Support QA

Maximus-posted 9 months ago
$110,000 - $170,000/Yr
Full-time • Manager
Washington, DC
Professional, Scientific, and Technical Services
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Maximus is looking for a Manager - IT Helpdesk/IT Support QA. The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance services, and on-site maintenance. Hardware acquisition, maintenance and support for, workstations, laptops, file servers, scanners, printers, videoconferencing, televisions, and wireless mobile technology. The Manager - IT Helpdesk/IT Support QA will be responsible for developing and implementing quality assurance surveillance plans, performing inspections, and documentation of inspection forms and reports. *Position is contingent upon contract award* This is an onsite role at our Washington D.C. office.

  • Manage software testing activities for systems implementation and O&M software development projects.
  • Assign and monitor the tasks assigned to manual and automation test resource.
  • Procure and manage the testing environments for application product, systems integration, regression and trading partner testing for systems implementation.
  • Estimate the testing level of efforts for new projects and client requests.
  • Set 100 day and annual goals for the team members and evaluate the performance once quarterly.
  • Establish standard testing practices for create test scenarios, test scripts and test data definition.
  • Prepare and design test automation strategy, test scripts and test cases.
  • Manage the test automation activities for a release, support UAT and production support.
  • Mentor test automation team members.
  • Involvement in the selection and maintenance of the Test Automation tool suite.
  • Designing and implementing quality assurance surveillance plans in conjunction with the statement of work.
  • Performing inspections at various stages of manufacture or service delivery.
  • Documenting inspections using appropriate forms or reports.
  • Effective communication with contractors, subcontractors, and government personnel.
  • Collaborating with project managers, vendors, and other stakeholders.
  • Ensuring that supplies and services meet contract requirements.
  • Monitoring adherence to quality standards and specifications.
  • Maintaining accurate records of quality assurance activities.
  • Preparing reports for senior management and government officials.
  • Implementing processes for continuous quality improvement.
  • Identifying areas for enhancement and recommending corrective actions.
  • Upholding ethical standards in quality assurance practices.
  • Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.
  • Experience in developing, implementing, and managing QA processes and strategies for software or IT projects.
  • Certifications such as PMP or ITIL.
  • In-depth understanding of government contract quality assurance processes and regulations.
  • Familiarity with FAR and other relevant guidelines.
  • Proficiency in assessing the quality of IT supplies, services, and deliverables.
  • Ability to identify and assess risks related to contract performance.
  • Ability to develop and apply efficient procedures for quality assurance actions under the contract.
  • Health insurance coverage
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off
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