Manager IT Helpdesk/IT Support QA

Maximus • Washington, DC

340d • $110,000 - $170,000

About The Position

Maximus is looking for a Manager - IT Helpdesk/IT Support QA. The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance services, and on-site maintenance. Hardware acquisition, maintenance and support for, workstations, laptops, file servers, scanners, printers, videoconferencing, televisions, and wireless mobile technology. The Manager - IT Helpdesk/IT Support QA will be responsible for developing and implementing quality assurance surveillance plans, performing inspections, and documentation of inspection forms and reports. *Position is contingent upon contract award* This is an onsite role at our Washington D.C. office.

Requirements

• Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.
• Experience in developing, implementing, and managing QA processes and strategies for software or IT projects.
• Certifications such as PMP or ITIL.
• In-depth understanding of government contract quality assurance processes and regulations.
• Familiarity with FAR and other relevant guidelines.
• Proficiency in assessing the quality of IT supplies, services, and deliverables.
• Ability to identify and assess risks related to contract performance.
• Ability to develop and apply efficient procedures for quality assurance actions under the contract.

Responsibilities

• Manage software testing activities for systems implementation and O&M software development projects.
• Assign and monitor the tasks assigned to manual and automation test resource.
• Procure and manage the testing environments for application product, systems integration, regression and trading partner testing for systems implementation.
• Estimate the testing level of efforts for new projects and client requests.
• Set 100 day and annual goals for the team members and evaluate the performance once quarterly.
• Establish standard testing practices for create test scenarios, test scripts and test data definition.
• Prepare and design test automation strategy, test scripts and test cases.
• Manage the test automation activities for a release, support UAT and production support.
• Mentor test automation team members.
• Involvement in the selection and maintenance of the Test Automation tool suite.
• Designing and implementing quality assurance surveillance plans in conjunction with the statement of work.
• Performing inspections at various stages of manufacture or service delivery.
• Documenting inspections using appropriate forms or reports.
• Effective communication with contractors, subcontractors, and government personnel.
• Collaborating with project managers, vendors, and other stakeholders.
• Ensuring that supplies and services meet contract requirements.
• Monitoring adherence to quality standards and specifications.
• Maintaining accurate records of quality assurance activities.
• Preparing reports for senior management and government officials.
• Implementing processes for continuous quality improvement.
• Identifying areas for enhancement and recommending corrective actions.
• Upholding ethical standards in quality assurance practices.

Benefits

• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree