The Manager of Contact Center Technology serves as the technical resource manager for CSO Contact Center Technology and maintenance efforts. This position assists the Director of Contact Center Technology in providing leadership for our existing application environment, implementation, and customization of Contact Center Technologies, and guidance/expertise for the continuous improvement of uninterrupted operations. The Manager will plan, organize, and oversee the execution of the work of Genesys Developers and Cloud Engineers. They will collaborate with business owners to understand requirements and to identify solutions. The Manager will possess and utilize significant breadth and depth of experience in troubleshooting, maintenance, and administration of application systems. In addition to software development/support, the candidate will work with interfaces to and from applications within their area of responsibility. This role will also spend time planning and coordinating work efforts with other functional groups, including Database Administration, Storage, OS Support, Business Continuity, Security, PCI, and NOC. The culture of our organization places an emphasis on teamwork, and the position of Manager of Application Services demands a high degree of human interaction, so social and interpersonal skills are equally important as technical capability. The individual filling this position should have a background and general understanding of Contact Centers as it pertains to the healthcare industry. Prior knowledge of the applications involved is a plus. Development experience is preferred.