Manager, IS PMO - Central
About The Position
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. The PMO Manager is responsible for the successful execution of projects, ensuring process adherence, individual team member development, and creating a positive work environment. The PMO manager works closely with Engineering, Regional Managers, Finance, and Account Teams, to build strong relationships leading to successful project and program outcomes.
Requirements
- Minimum of 5 years' management experience in a Professional Services environment, leading complex Information Technology projects is required
- Minimum of 10 years of project management experience
- PMP certified
- Extended knowledge of Cisco technologies and deployment practices
- Excellent understanding of financial processes; ability to create proformas, track project metrics, forecast future trends, and manage change
- Excellent understanding of the contract process; ability to manage contract modifications and take the lead of negotiations surrounding contract scope, cost, and schedule
- Ability to work independently and have good issue resolution skills
- Strong customer-facing and communication skills (written, verbal, and presentation)
- Strong problem solving skills with the ability to implement change
- Valid driver's license
Nice To Haves
- Bachelor's Degree, PMP, or extended management experience preferred
- One to three years' prior sales/business development experience is preferred
Responsibilities
- In-depth understanding of project management methodologies
- Ensures projects are planned and executed in line with the PMO methodology
- Maintains continued focus on methodologies & deployment process improvements
- Inspection of project deliverables
- Works directly with Sales, Project Managers, & deployment resources to ensure successful execution of our engagements
- Ensures customer satisfaction and any SLA's are met or exceeded
- Possesses an In depth understanding of financial & cost control practices
- Accurately forecasts project end dates and drives efforts to ensure realization is maintained
- Responsible for personnel management and development
- Recruitment, interviewing, & forecasting staffing needs
- Proper staffing & utilization management
- Identifies knowledge gaps and creates training plans to improve individual performance
- Builds a high-performance team with high morale
- Ensures team is driving toward project schedule, scope, and financial milestone expectations
- Provides oversight on the day-to-day aspects of projects within the team
- Excellent understanding of issue management and resolution, as well as risk mitigation
- Communicates any escalations and project concerns in a timely manner
- Ensures PM rigor and discipline around communicating project lessons learned and following up on outstanding items
- Builds and maintains relationships with internal and external customers, as well as subcontractors
- Reports on key metrics on a regular basis
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
