Manager - International Account Development (Virtual - NY/NJ/CT/NC/IL)

American Express•New York, CT

2d•$89,250 - $150,250•Remote

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Overview: Retain and profitably grow one of our largest and most strategic global Supplier Payment clients. The ideal candidate will be a client-focused leader with a consultative mindset and the ability to navigate complex, matrixed organizations both internally and externally. This role requires someone who can think strategically, lead cross-functional initiatives, and drive meaningful outcomes in a high-visibility environment. In addition, the candidate must have proven experience working within the managed corporate travel industry, with success in managing large corporate travel accounts. This role blends travel agency account management expertise with payments and travel industry knowledge, requiring a deep understanding of travel ecosystems, supplier dynamics, and client travel management priorities.

Requirements

Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders
Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments
Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems
Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling
Strong project management and organizational skills; ability to manage multiple priorities under tight timelines
Excellent communication and storytelling skills with the ability to translate complex data into clear, compelling recommendations
Proficiency in developing strategic plans, and action plans tailored to client-specific goals
High degree of professionalism, responsiveness, and customer service orientation
Minimum of 3 years of experience working within the corporate travel industry, or travel technology space and familiarity with the travel payment needs of large and multinational companies.
Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions
Candidate must be able to work virtually and reside in territory (New York, New Jersey, Connecticut, North Carolina, or Illinois)

Nice To Haves

Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, tech, or marketplace-related industries
Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions
Knowledge or experience with Virtual Payment solutions is a plus
Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers

Responsibilities

Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction
Develop and maintain executive-level relationships across business units and geographies, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology
Collaborate closely with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and ensure operational excellence
Maintain a deep understanding of the client’s industry, platform model, organizational goals, and evolving priorities particularly within the travel and digital commerce space and specifically the corporate travel agency landscape
Design and lead regular business reviews, communicating performance, insights, and opportunities clearly and persuasively
Consult with clients using a value-driven approach, clearly articulating the Global Corporate Payments value proposition and quantifying business impact
Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products
Achieve portfolio growth and retention targets
Serve as the point of escalation and resolution, using structured action plans and project management tools as needed
Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency
Deliver an exceptional client experience by ensuring that contractual obligations, SLAs, and service expectations are consistently met or exceeded
Leverage travel agency knowledge to design payment and servicing solutions tailored for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities