Manager, Internal Digital Communications

Comcast • Philadelphia, PA

1d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Manager, Internal Digital Communications provides technical, production, and communications support across all internal employee communications channels—including SharePoint, Viva Engage, Viva Connections, Vimeo, EmailOpen, and Communicator—which serve over 70,000 employees daily. This role prioritizes expertise in Microsoft Office 365 (O365) business technology solutions and values experience or strong interest in product management and Agile methodology. The ideal candidate is passionate about leveraging O365 tools and Power Platform (Power Automate, Power Apps, Power BI) to enhance digital employee engagement and streamline communications workflows. You will collaborate with internal stakeholders to recommend, implement, and optimize technology solutions, while staying current on O365 feature updates and best practices.

Requirements

• Skills Business Technology, Digital Communications, Internal Communications
• Education Bachelor's Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• Relevant Work Experience 5-7 Years

Responsibilities

• Stay current on O365 feature updates and other technology to recommend improvements to the employee experience.
• Build and automate business processes using Microsoft Power Platform (Power Automate, Power Apps, Power BI) to streamline internal communications workflows.
• Test new product features in development and pre-production environments.
• Ensure solutions are user-friendly, accessible, and aligned with brand and compliance standards.
• Consult with content editors and communications leads to identify the best channels and technology solutions for communications campaigns.
• Leverage metrics data, share insights with internal clients, and assess communications effectiveness across platforms.
• Support content editors on technical issues and troubleshoot as needed.
• Partner with Video Production Teams to support Vimeo live broadcasts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees