Manager, Internal Controls

PayPal•Chicago, IL

24d•Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role leads product change reviews and risk assessments within the Checkout domain to strengthen governance and control effectiveness. It manages the risk and control inventory, performs quarterly QA testing, and delivers insights and recommendations to leadership to enhance process efficiency and compliance.

Requirements

5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Bachelor's degree in Finance, Risk Management, Business, or a related field (Master's preferred).
5-8 years of relevant experience in Risk Management, Internal Controls, Audit, or Compliance, preferably within FinTech, Payments, or Financial Services.
Strong understanding of risk assessment methodologies, control frameworks, and governance processes.
Proven experience conducting QA and control testing, preparing detailed analytical reports, and providing actionable recommendations.
Excellent presentation and PowerPoint skills, with the ability to communicate risk insights effectively to senior stakeholders.
Exceptional verbal and written communication skills, with the ability to collaborate cross-functionally and drive productive discussions with internal and external partners.
Strong analytical and problem-solving skills, with the ability to use data and tools (e.g., Excel, internal platforms) to quantify impacts and support decision-making.
Highly organized and detail-oriented, able to manage multiple priorities, meet deadlines, and maintain clear, accurate documentation.
Strategic and critical thinker who applies sound judgment, validates assumptions with data, and balances risk exposure with business objectives.
Proactive, adaptable, and collaborative, with a passion for identifying, analyzing, and solving complex problems.

Nice To Haves

Experience with Jira, ServiceNow, Archer, or similar risk management tools preferred.

Responsibilities

Identify issues and recommend best practices for internal control processes.
Lead functional projects and programs to enhance internal control effectiveness.
Partner with teams to analyze business trends and their impact on internal controls.
Develop and implement strategies for process improvements within the internal controls function.
Ensure compliance with laws and regulations through effective internal control measures.
Manage the end-to-end Product Change Review process, ensuring all launches undergo robust risk evaluation and control validation.
Conduct quarterly Quality Assurance (QA) testing to assess adherence to process standards and control design effectiveness.
Prepare detailed QA reports highlighting key findings, emerging trends, and recommendations for process improvement.
Present QA outcomes and recommendations to senior management, influencing strategic enhancements to the risk framework.
Lead and refresh risk assessments, covering risk identification, documentation, and control evaluation.
Build and maintain a comprehensive Risk and Control Inventory for all Checkout sub-products, ensuring accurate mapping of processes, risks, and controls.
Develop process-level risk heat maps to visualize and prioritize areas of risk exposure, driving data-informed decision-making.
Develop a strong understanding of Checkout products, user flows, and operational dependencies.
Partner with Product Managers and key stakeholders to evaluate risk implications of new features, launches, and policy changes.
Embed risk and control considerations early in the product development lifecycle to ensure sustainable, compliant growth.
Support Internal and External Audit engagements, Second Line of Defense (2LOD) reviews, and Regulatory Examinations.
Ensure documentation and evidence are maintained to support risk assurance and control testing activities.
Deliver management reports, dashboards, and presentations summarizing risk exposure, QA results, and key trends.
Communicate complex risk information effectively to leadership through clear, data-driven, and visually compelling PowerPoint materials.
Provide timely updates and recommendations to senior management on the risk posture and control environment.
Lead cross-functional workstreams focused on risk mitigation, control enhancement, and audit readiness.
Collaborate with global partners to share best practices and strengthen the overall risk culture across the Checkout domain.