Manager, Integrations

Impact.com • Columbus, OH

1d • $125,000 - $135,000 • Hybrid

About The Position

As an Integrations Manager, you will lead the strategy and execution of technical solutions for clients on the impact.com SaaS platform. You will oversee the end-to-end integration process, acting as a senior technical advisor to both internal teams and high-value client stakeholders. You will be responsible for managing complex projects, refining operational processes, and ensuring that clients go live efficiently while maintaining the highest standards of technical excellence.

Requirements

• Experienced Leader: Proven performance in Integration Management, Sales Engineering, or Software Development, specifically in an external customer-facing capacity.
• Technical Expertise: Advanced practical experience with web technologies, including HTML, JavaScript, SQL, and REST APIs.
• Solution-Oriented: Phenomenal problem-solving and troubleshooting skills with a natural curiosity for solving complex customer challenges.
• Strategic Communication: Excellent verbal and written communication skills with the ability to pair technical expertise with a customer-centric, professional presence.
• Industry Knowledge: Strong understanding of the SaaS industry and challenges involved in designing client solutions; familiarity with affiliate and digital marketing is preferred.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent work experience.
• Experience: 4-6+ years of experience in a tech-focused role at a digital marketing or technology company (expanded from the Engineer I requirement).

Nice To Haves

• Industry Knowledge: Strong understanding of the SaaS industry and challenges involved in designing client solutions; familiarity with affiliate and digital marketing is preferred.

Responsibilities

• Strategic Leadership: Oversee the design and integration of technical solutions for high-tier and enterprise-level clients.
• Technical Discovery: Lead advanced technical discovery sessions to deeply understand client requirements and propose complex, optimal solutions aligned with business objectives.
• Process Optimization: Continuously refine and create operational processes to improve the efficiency and quality of the onboarding experience.
• Stakeholder Management: Partner closely with Onboarding, Client Success, and Engineering leadership to ensure seamless cross-functional alignment.
• Documentation & Standards: Direct the creation and maintenance of comprehensive technical integration documentation and best practice guides.
• Escalation & Troubleshooting: Act as the senior point of contact for resolving critical technical issues encountered during the client onboarding lifecycle.
• Mentorship: Provide guidance and technical support to junior Integration Engineers to foster team growth and technical proficiency.

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees