Manager, Integrations

Impact.com•Columbus, OH

1d•Hybrid

About The Position

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com : As an Integrations Manager , you will lead the strategy and execution of technical solutions for clients on the impact.com SaaS platform. You will oversee the end-to-end integration process, acting as a senior technical advisor to both internal teams and high-value client stakeholders. You will be responsible for managing complex projects, refining operational processes, and ensuring that clients go live efficiently while maintaining the highest standards of technical excellence.

Requirements

Experienced Leader : Proven performance in Integration Management, Sales Engineering, or Software Development, specifically in an external customer-facing capacity.
Technical Expertise : Advanced practical experience with web technologies, including HTML, JavaScript, SQL, and REST APIs.
Solution-Oriented : Phenomenal problem-solving and troubleshooting skills with a natural curiosity for solving complex customer challenges.
Strategic Communication : Excellent verbal and written communication skills with the ability to pair technical expertise with a customer-centric, professional presence.
Industry Knowledge : Strong understanding of the SaaS industry and challenges involved in designing client solutions; familiarity with affiliate and digital marketing is preferred.
Education : Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent work experience.
Experience : 4-6+ years of experience in a tech-focused role at a digital marketing or technology company (expanded from the Engineer I requirement).

Responsibilities

Strategic Leadership : Oversee the design and integration of technical solutions for high-tier and enterprise-level clients.
Technical Discovery : Lead advanced technical discovery sessions to deeply understand client requirements and propose complex, optimal solutions aligned with business objectives.
Process Optimization : Continuously refine and create operational processes to improve the efficiency and quality of the onboarding experience.
Stakeholder Management : Partner closely with Onboarding, Client Success, and Engineering leadership to ensure seamless cross-functional alignment.
Documentation & Standards : Direct the creation and maintenance of comprehensive technical integration documentation and best practice guides.
Escalation & Troubleshooting : Act as the senior point of contact for resolving critical technical issues encountered during the client onboarding lifecycle.
Mentorship : Provide guidance and technical support to junior Integration Engineers to foster team growth and technical proficiency.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

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