Manager - Insurance Strategic and Operational Transformation

Alpha Financial Markets Consulting•New York, NY

21d•Remote

About The Position

Alpha is the leading global consultancy to the insurance industry. We are a boutique global management and technology consulting firm that offers the world’s top insurance, asset, and wealth managers a competitive edge through our unrivaled expertise and industry insight. Our firm was founded in 2003 at its London headquarters, and its rapid expansion led to a successful IPO in October 2017. Alpha has grown to over 1000 consultants globally, including an expeditiously growing team in North America. Our client base includes leading insurance, asset and wealth managers, and we work with over 870 clients globally. Alpha has offices in the US, Canada, Europe, and APAC. While our North America team can be based remotely (with client-based travel); our offices are located in New York, Toronto, Boston, Denver, Austin, and San Francisco. At Alpha, diversity, equity and inclusion is critical to our success, and we are committed to employing individuals from all backgrounds to reflect the multi-faceted society we live in. We have worked hard to foster an environment that welcomes everyone and celebrates each other’s successes. We aspire for Alpha to not only feel like ‘a job’ – but a close-knit community and the place where you want to build a career. Our people are at the heart of everything Alpha accomplishes, and we pride ourselves on working hard, delivering at the highest caliber, and achieving our objectives through collaboration. Among the benefits our vibrant firm offers, our focus on providing a supportive and social environment to employees lies at the core of our values. This includes firm sponsored summer trips, comprehensive training and development programs, holiday parties, mentor / mentee events, peer-group activities, and regular socials at top local spots. Our community-oriented culture reflects fundamental values of Diversity, Equity & Inclusion as well as preeminent Corporate Social Responsibility. The US Insurance practice continues to expand and grow to deliver value for our clients across the business and technology outcomes. We offer services across strategy, operations transformation, technology and data strategy and technology implementation services across P&C, L&A, Broker clients. Our clients span across Personal, Commercial Lines, Life and Annuity, Group and Retirement and they recognize us for the unique value proposition we have to deeply understand the insurance domain and connect the business goals with enablement areas across operations, technology and data. What makes us different? Established yet entrepreneurial – We believe that Alpha is the perfect combination of a successfully established firm (founded in 2003) whilst being entrepreneurial, dynamic, and growing. This means, your contributions are not only impactful and valued, but you also have the support of a top-tier organization with rapid growth and progression opportunities Work alongside the best in the industry –Working at Alpha gives you the opportunity to work alongside both the leading organizations in our industry, and also experts within the Alpha team. Learning directly from both will allow you to accelerate the development of your own expertise in the asset and wealth management space We invest in developing your talent – We run tailored training for all levels and support our talent with industry-leading qualifications. To support ongoing learning and development, we also offer up to 5 days of paid training time per year A true meritocracy – At Alpha, we don’t have any concept of ‘time at level’ or promotion quotas – which means that your potential is truly driven by your performance, and you are in charge of your own career trajectory High responsibility and autonomy – Each member has a high level of responsibility and autonomy on every project, as well as exposure to senior team members (e.g. Partners) who continuously support, train and develop you You share in our success – We enable everyone to share the firm’s success with unique incentives Culture and community – We pride ourselves on creating a supportive, nurturing environment where people can be themselves

Requirements

5+ years of proven experience in the delivery of management consulting, strategy, operating model, or change projects, gained within a leading financial institution or consulting firm
Significant experience within ‘blue-chip’ consulting firms focused on the insurance sector, including insurance carriers and brokers, with a strong preference for Property & Casualty (P&C)
Experience on projects focused on Target Operating Models, shared services, business process transformation, technology transformation, and AI-enabled automation, including: Current state assessments, Future operating model options, Detailed target operating model design, Business case development, and Implementation roadmaps
Experience across one or more of the following insurance domains: Sales & Marketing, Distribution, Underwriting and PAS, Claims, Operations, IT, Data, and broader insurance transformation initiatives
Business development/ account management experience and a proactive interest in contributing to the growth of the insurance and consulting practice
Excellent communication, presentation, and problem-solving skills, confident at structuring and articulating complex messages to senior stakeholders
Ability to show initiative when dealing with clients, form strong relationships with new clients and maintain existing relationships
The ability and desire to proffer good mentorship and coaching skills towards other team members
Familiarity with key topics and themes in the insurance sector, including strategy, operating models, technology transformation, and P&C market dynamics

Responsibilities

Independently managing highly successful client engagements to achieve strong client satisfaction rating, from current state analysis and project design through to delivery of detailed target operating models and implementation roadmaps
Developing enterprise and functional strategies, including shared services and operating model strategies, to set our clients up for success, driving high-quality work products within expected timeframes and to budget
Analyzing clients' business needs to identify key issues and propose solutions and recommendations, including future operating model options, AI-enabled automation opportunities, and technology-enabled transformation
Leading target operating model design across people, process, technology, data, and governance, with a strong grounding in insurance and Property & Casualty (P&C) operating environments
Developing emerging, high-level financial business cases, progressing to detailed business cases that articulate value, investment requirements, and benefits realization
Monitoring progress, managing risks and ensuring key stakeholders are kept informed about progress of the project and expected outcomes
Bringing together diverse stakeholders to work effectively in partnership, including business, technology, and operations leaders
Managing and motivating junior colleagues, supporting their professional development
Developing and maintaining long-term client relationships and networks
Identifying and executing appropriate client/ vendor entertainment opportunities
Clearly articulating Alpha offerings and credentials, particularly across management consulting, insurance transformation, target operating models, shared services, and technology-enabled change
Staying abreast of insurance, Property & Casualty (P&C), technology transformation, and AI-enabled automation trends relevant to the client's business
Making a strong contribution towards business development, including shaping consulting propositions, responding to RFPs, and supporting growth in insurance and P&C transformation
Undertaking effective account management, including financial management