Manager, Insurance Consumer Protection Enforcement

State of Delaware•Dover, DE

19h

About The Position

The Manager of Insurance Consumer Protection Enforcement is a leadership role responsible for directing the Market Conduct, Consumer Services, and Producer Licensing Division. This division regulates insurance companies, insurance producers, agents, public adjustors, and issuers of bail bonds. This position oversees regulatory compliance and consumer protection initiatives across the insurance industry, leads investigations into consumer complaints, oversees market conduct examinations, and ensures fair and ethical market practices. The Manager also represents the Department at meetings of the National Association of Insurance Commissioners (NAIC), contributing to regulatory discussions and the development of industry standards. Essential functions include managing market conduct analysis and field examination, serving as a technical expert on complex insurance consumer protection issues, providing interpretation and communication of insurance regulatory, investigation and examination issues to the insurance industry, other departments, the Commissioner, and administrative staff. The role involves developing and designing presentations for instructing continuing education classes and promoting public awareness, as well as developing, defining, and implementing department standards, goals, objectives, policies, procedures, administrative rules, and regulations concerning insurance marketing practices, products, agents, and claims adjusters. The Manager conducts reviews of analyst conclusions, develops corrective actions, and has signing authority on completed reviews. Additionally, the Manager represents the Commissioner on national committees, chairs statewide committees and task forces, coordinates Department policy, analyzes industry trends, advises the Commissioner on legislative and administrative policy impacts, oversees contract programs related to actuaries, agent licensing, continuing education, and examination. The position also involves meeting with peers and professional staff of cooperating federal and state agencies to develop cooperation and negotiate agreements, and implementing enforcement proceedings against insurance professional licensees for violations.

Requirements

Three years experience in analyzing insurance and financial market trends to make recommendations to management.
Three years experience in interpreting and ensuring compliance with insurance industry laws, rules, regulations, standards, policies, and procedures.
One year experience in program administration such as overseeing and directing the development, implementation and evaluation of programs and services; planning and establishing short and long range program goals and objectives; providing advice to other agency organizational units through consultation.
One year experience in developing policies and procedures.
Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
Six months experience in writing and defending proposed legislation and regulations.

Responsibilities

Manages directly, and through subordinate supervisors, the entire market conduct analysis and field examination function.
Serves as the technical expert on the most complex insurance consumer protection issues; provides interpretation, implementation and communication of insurance regulatory, investigation and examination issues to insurance industry, other departments, the Commissioner, and administrative staff.
Develops and designs presentations for instructing continuing education classes, and promoting public awareness.
Develops, defines, and implements department standards, goals, objectives, policies, procedures, administrative rules and regulations concerning insurance marketing practices, products, agents, and claims adjusters.
Conducts review of analyst conclusions, develops corrective actions and has signing authority on completed reviews.
Represents the Commissioner on national committees, chairs statewide committees, task forces, and coordinates Department policy among various divisions to promote timely and consistent service to the public.
Analyzes industry trends and advises Commissioner of possible impact on federal and state legislation and administrative policy.
Oversees contract programs related to actuaries, agent licensing, continuing education, and examination.
Meets with peers and various professional staff of cooperating federal and state agencies to review common areas, develop cooperation, and negotiate agreements and contracts to ensure state compliance with federal laws, rules, and regulations.
Implements enforcement proceedings against insurance professional licensees for violation of licensure standard and unfair claim settlement and trade practices.
Prepares market conduct and analysis summary reports as well as drafts legislation and regulations consistent with other NAIC member states.