Manager - Instructional Design

Virgin Voyages • Plantation, FL

11d • Hybrid

About The Position

The Gig: The Manager of Instructional Design is responsible for guiding the creation and delivery of impactful, cutting edge learning experiences for both shoreside and shipboard Crew. This role leads a small team of Senior Learning Specialists who develop and facilitate learning programs that build operational excellence, service expertise, and leadership capability. Combining hands-on instructional design expertise with people leadership, the Lead sets the vision for learning innovation—championing the use of AI tools, emerging technologies, and experiential design approaches to create scalable, brand-aligned learning experiences. This position partners closely with Learning & Development leaders and business stakeholders to ensure all programs drive measurable performance improvement while reflecting Virgin Voyages’ bold, modern brand. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

Requirements

• Bachelor’s degree in Instructional Design, Learning & Development, Education, or a related field
• 5+ years of instructional design experience, including at least 2 years leading or mentoring other designers.
• Proven ability to design and deliver engaging digital, facilitator-led, and blended learning solutions.
• Proficiency with Articulate 360 (Rise, Storyline) , learning management systems (LMS), and AI-enabled learning tools or emerging design technologies.
• Strong understanding of adult learning theory, instructional design methodologies (ADDIE, SAM), and facilitation best practices.
• Excellent stakeholder management and communication skills, with the ability to collaborate across multiple business areas.
• Demonstrated project management and organizational skills, with the ability to manage multiple priorities and deadlines.

Nice To Haves

• Experience in hospitality, travel, or operations environments preferred.

Responsibilities

• Leads and mentors a team of Senior Learning Specialists in designing, developing, and facilitating high-impact learning experiences across ship and shore.
• Designs learning programs that integrate AI-assisted authoring tools, data insights, and digital innovation to enhance efficiency, creativity, and learner engagement.
• Develops and maintains instructional design standards, templates, and creative frameworks that ensure quality, accessibility, and alignment with the Virgin Voyages learning experience.
• Partners cross-functionally with Deployment Managers, SMEs, and business stakeholders to identify needs and deliver learning solutions that improve Crew capability and performance.
• Oversees the end-to-end instructional design process, from needs analysis and storyboarding to production, testing, and post-launch evaluation.
• Continuously explores and implements innovative learning technologies (e.g., adaptive learning, simulations, microlearning, AI-driven content personalization) to modernize the Crew learning journey.
• Leads content review cycles to ensure learning materials remain accurate, relevant, and performance-driven, with a focus on continuous improvement and data-backed impact.
• Collaborates with the Systems Administrator and analytics partners to leverage LMS data, AI insights, and learner feedback to enhance design strategy and program effectiveness.
• Serves as a subject matter expert and thought leader in instructional design, digital learning, and emerging technologies—driving innovation, experimentation, and best-practice adoption across Learn & Grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees