Manager - Inpatient Pharmacy Operations

Ochsner Health•New Orleans, LA

2d•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job is responsible for oversight of pharmacy services and staff. Oversees pharmacy medication processes to ensure efficiency, safety, quality, and compliance. Takes a patient centered approach and works to develop or change existing models to improve overall quality of care. Serves a liaison to outside departments providing expertise in medication oversight as well as resource to employees of the Pharmacy Department. Ensures fiscal responsibility in areas of oversight. Oversees and ensures compliance with all local, state, and federal regulations. Job Duties Assists the leader(s) in planning, coordinating, and troubleshooting activities designed to improve the department's operations. Ensures compliance with state and federal laws, policies and regulations, and JCAHO standards. Develops new procedures and processes to promote growth, teamwork, and efficiency within the pharmacy department. Fosters relationships with ancillary departments to enhance pharmacy care. Optimizes Automated Dispensing Cabinet (ADC) policies, procedures, and operations. Assists the appropriate stakeholders with maintaining the pharmacy drug formulary and department initiatives. Responds to immediate concerns from hospital administration in the absence of the leader. Maintains the cleanliness of the department. Ensures that all cleaning logs, checklists and inspections are completed per policy and procedure. Quality and Performance Improvement: Investigates incident reports (medication errors), analyze data for trends, and report findings to P&T. Develops and implements process improvements (both internally and externally) based on incident report findings. Ensures compliance with National Patient Safety Goals and Joint Commission standards related to medication management. Oversees the narcotic and non-control discrepancy review processes, anesthesia audits, ADC overrides, and electronic diversion monitoring reports. Ensures implementation of new procedures and processes for the pharmacy staff. Supervision/Staffing of Department Personnel: Supervises the scheduling, evaluating, and daily activities of the pharmacy personnel. Responsible for conducting performance evaluations. Ensures adequate staffing with the assistance of the other team members, maintaining a workload balance within the pharmacy department. Assists the leaders in FTE budgeting and maintaining adequate pharmacy personnel. Conducts and provides on-going professional staff development via meetings and in-services. Information Systems: Oversees and supervises the daily operations of the ADCs along with the pharmacy information system team. Works closely with and provides support to the automation team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

Education Required - Graduate of an accredited School/College of Pharmacy in the state of practice
Work Experience Required - 3 years of Hospital Pharmacy experience or equivalent
Certifications Required - Licensed to practice pharmacy in the state of practice
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.

Nice To Haves

Preferred - Master’s degree in Business Administration
Preferred - PGY2 Administration Residency

Responsibilities

Assists the leader(s) in planning, coordinating, and troubleshooting activities designed to improve the department's operations.
Ensures compliance with state and federal laws, policies and regulations, and JCAHO standards.
Develops new procedures and processes to promote growth, teamwork, and efficiency within the pharmacy department.
Fosters relationships with ancillary departments to enhance pharmacy care.
Optimizes Automated Dispensing Cabinet (ADC) policies, procedures, and operations.
Assists the appropriate stakeholders with maintaining the pharmacy drug formulary and department initiatives.
Responds to immediate concerns from hospital administration in the absence of the leader.
Maintains the cleanliness of the department.
Ensures that all cleaning logs, checklists and inspections are completed per policy and procedure.
Investigates incident reports (medication errors), analyze data for trends, and report findings to P&T.
Develops and implements process improvements (both internally and externally) based on incident report findings.
Ensures compliance with National Patient Safety Goals and Joint Commission standards related to medication management.
Oversees the narcotic and non-control discrepancy review processes, anesthesia audits, ADC overrides, and electronic diversion monitoring reports.
Ensures implementation of new procedures and processes for the pharmacy staff.
Supervises the scheduling, evaluating, and daily activities of the pharmacy personnel.
Responsible for conducting performance evaluations.
Ensures adequate staffing with the assistance of the other team members, maintaining a workload balance within the pharmacy department.
Assists the leaders in FTE budgeting and maintaining adequate pharmacy personnel.
Conducts and provides on-going professional staff development via meetings and in-services.
Oversees and supervises the daily operations of the ADCs along with the pharmacy information system team.
Works closely with and provides support to the automation team.
Manages, develops, retains and inspires an engaged workforce.
Ensures operational efficiency.
Ensures financial stability.
Supports quality improvement initiatives.
Evaluate and implement innovative pharmacy models.
Other duties as assigned.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.