Manager Infrastructure Engineering - API Platforms

The Hartford•Hartford, CT

62d•Hybrid

About The Position

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a hands-on, technically adept Manager of Infrastructure Engineering for API Platforms to lead and coach a high-performing team supporting our enterprise API platforms. This includes legacy systems like DataPower, modern API Management Platforms, and Cloud Native API Gateways. This role is ideal for a "player-coach" who thrives in balancing operational excellence with strategic platform evolution. This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Requirements

Proven experience managing infrastructure for API platforms or middleware, preferably in insurance or finance.
Demonstrated success in leading teams through platform modernization and transformation.
Strong hands-on experience with IaC, cloud platforms (such as AWS, GCP, Azure), and API and Middleware Solutions (such as DataPower, Apigee, AWS API Gateway, Kong, etc.).
Deep understanding of infrastructure health, currency management, and technical debt reduction.
Experience as an application owner who can complete enterprise application ownership responsibilities including documentation, certification, audit, compliance, and vulnerability remediation processes.
Ability to balance operational responsibilities with strategic improvement initiatives.
Observability and SRE skills.
Excellent communication and coaching skills; ability to elevate team capabilities.

Nice To Haves

Experience as an Enterprise Middleware or API Platform Owner.
Background in insurance or financial services.
Bachelor's or Master's degree in Computer Science, Engineering, or related field.
Certifications in cloud platforms or infrastructure management.

Responsibilities

Platform Ownership & Stewardship:
Act as App Owner for multiple API-related infrastructure solutions.
Own and manage platform health, currency, and technical debt.
Lead audit readiness, vulnerability remediation, and documentation efforts.
Ensure compliance with App Owner responsibilities across lifecycle.
Engineering Leadership:
Serve as a "player-coach," providing technical guidance while actively contributing to engineering efforts.
Drive infrastructure stability, performance, scalability, security, and resiliency across API platforms.
Lead modernization initiatives and platform transformation efforts.
Automation & DevOps:
Champion Infrastructure-as-Code (IaC) practices using tools like Terraform, CloudFormation, or similar.
Implement CI/CD pipelines and automated monitoring for infrastructure health and performance.
Drive observability and proactive incident response using tools such as Dynatrace, Splunk, and CloudWatch.
People Management & Coaching:
Manage and mentor a team of engineers, fostering skill development and transformation.
Build a culture of continuous improvement, ownership, and technical excellence.
Lead structured triage and incident response, including participation in a 24x7 on-call rotation (approx. one week/month).
Strategic Collaboration:
Partner with API Product, Enablement, and Execution teams to align infrastructure capabilities with platform goals.
Collaborate across Cloud, Core Infrastructure, SRE, and Security teams to deliver integrated solutions.