Manager, Infrastructure & Cloud Services

Pacific Gas And Electric Company•San Ramon, CA

1d•$137,000 - $244,000•Hybrid

About The Position

Facilitates PG&E's business vision by improving service quality, increasing capabilities through the development\deployment of infrastructure and core business productivity application functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. Provides leadership for those involved in the development, design, testing, implementation, maintenance, support, and operations of PG&E's systems infrastructure. This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

Requirements

Bachelors Degree in Computer Science or job-related discipline or equivalent experience
Experience in program management, large-scale
Experience in IT-Information Technology, 6 years

Nice To Haves

Masters Degree in job-related discipline or equivalent experience
Utility industry experience, regulated
LSS-Lean Six Sigma Certification
PMI-Project Management Institute PMP-Project Management Professional certification
ITIL-Information Technology Infrastructure Library Practitioner certification
ITIL-Information Technology Infrastructure Library Manager certification

Responsibilities

Accountable for negotiating conflicts and ensuring identified issues are resolved.
Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback and reinforcing behaviors that drive high performance.
Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
Collaborate with other teams in the delivery and sharing of concepts to leverage across portfolios
Communicates and champions the infrastructure requirements necessary to execute the IT portfolio
Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assesses risks as part of the life cycle analysis of portfolio components.
Continuous monitoring of emerging tools and technologies to ensure the most appropriate technology is being proposed and deployed
Develop and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.
Develops relationships across IT, with the goal of growing meaningful relationships that will facilitate collaboration and communications.
Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes
Ensures appropriate resources are assigned to each project/program.
Ensures compliance with Standards/regulations and governance processes
Ensures staff have the resources and skills needed to support all projects
Ensures that the project/program outcome reflects the goals of the organization/business.
Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
Establish comprehensive service level agreements
Establishes Development Plans for Supervisors and staff
Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs
Manages employees, contractors and vendors for the efficient delivery of services Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively
Monitors program results against technical specifications.
Provides and manage operational support and maintenance for systems and applications; may provide 24x7 support
Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses
Provides leadership and motivation to team members
Provides performance feedback and guidance to staff
Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.
Primary area of responsibility with IP Network – Core; including MPLS, Data Centers, Critical Facilities, Contact Centers, while working closely with entire IP Network team.
Collaborate and working closely with Enterprise Network Solutions teams to deliver resilient, reliable and highly available core services.