Manager - Information Technology

Andersen • Tampa, FL

2h • $107,000 - $130,000 • Hybrid

About The Position

The Support Manager, Technology role will oversee the technical support and service operations and functions in the organization.
Supervisory Responsibilities:
Assists in the daily management of Technology staff with both local office duties and Firmwide processes.
Works directly with upper Technology management to support the Firm.
Provides constructive and timely performance evaluations.
Handles discipline of employees in accordance with company policy.
Duties/Responsibilities:
Analyzes software and hardware needs for the organization.
Oversees and facilitates installing and maintaining IT systems, hardware, and software.
Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
Facilitates and oversees the technical support and helpdesk roles, ensuring practical and helpful support is provided to end users.
Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization's systems and operations.
Coordinates and schedules large-scale software and hardware installations and updates.
Ensures IT-related projects and tasks are completed within specifications, on time, and within budget.
Performs other duties as assigned.
Responsible for the daily technology-related operations in the assigned offices.
Some travel required.
Currently, all Technology staff and management are required to be in the office no less than 3 days a week (subject to changing environments and requirements).
This position may require overtime, including evenings and weekends, as needed. Overtime work will be compensated in accordance with applicable labor laws.

Requirements

• Bachelor’s degree required.
• At least five years of related experience with at least one to two years in a supervisory role preferred.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough understanding of technology, software, and hardware.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn the software and applications used in the organization and the industry.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Analyzes software and hardware needs for the organization.
• Oversees and facilitates installing and maintaining IT systems, hardware, and software.
• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
• Facilitates and oversees the technical support and helpdesk roles, ensuring practical and helpful support is provided to end users.
• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization's systems and operations.
• Coordinates and schedules large-scale software and hardware installations and updates.
• Ensures IT-related projects and tasks are completed within specifications, on time, and within budget.
• Performs other duties as assigned.
• Responsible for the daily technology-related operations in the assigned offices.

Benefits

• Employees (and their families) are eligible for medical, dental, vision, and basic life insurance coverage.
• Employees may enroll in the firm’s 401(k) plan upon hire.
• We offer 200 hours of paid time off annually, along with twelve paid holidays each calendar year.
• For a full listing of benefit offerings, please visit https://www.andersen.com/careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees