Manager Information Services

Elevance Health•St. Louis, MO

1d•Hybrid

About The Position

Manager Information Services Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to our Pulse Point location in St. Louis, MO. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Manager Information Services is responsible for managing the delivery of information technology services, which may include telecommunications, networks, or databases. How you will make an impact: Develops and implement policies. Ensures sufficient security safeguards to prevent unauthorized data access. Evaluates all directives, change orders, and projects as to their impact on systems as to cost and efficiency. Maintains sufficient control procedures and ensure complete and accurate data. Develops and implements new subsystems, procedures, and techniques. Management duties include hiring, training, coaching, counseling, and evaluating performance of direct reports. Collaborates with analytics business partners to determine data needs and corresponding strategies to ensure data completeness, accuracy, timeliness, and security. Evaluates and champions possible enhancements to data services and underlying environments. Oversees issue resolution efforts around process failures, performance degradation, and potential data gaps. Addresses risks and implements contingency plans. Partners with business, architecture, and infrastructure teams to develop service level agreements to ensure consistency and customer satisfaction. Mentors direct reports and other junior developers on coding standards. Aligns new and existing data/information services to evolving current state business processes, ensuring that all included business logic is accurate and up to date. Supervises others on developing data/information services for usability, reliability, and scalability requirements. Provides guidance on vendor/software evaluations and provides strategic direction based on those evaluations.

Requirements

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Experience leading people, small projects, and providing troubleshooting support highly preferred.
Multi database and/or multi language highly preferred.
Experience presenting technical subject matters to non-technical audiences highly preferred.
Experience in the design, building, and maintenance of databases, data models, data services, etc. highly preferred.
Ability to learn and document new skills and subject matter highly preferred.
Ability to toggle effectively between multiple concurrent projects preferred.
Experience with Snowflake, SQL Server, Amazon Redshift, or PostgreSQL databases highly preferred.
Experience with ETL methods such as SQL Server Integration Services, Python data-movement scripts, Alteryx, Talend, or equivalent highly preferred.
Experience in the optimization of SQL queries for increased performance and decreased server-load highly preferred.
Proficient in presenting team’s work in various forums preferred.
Familiarity with operations (pharmacy, contact center, manufacturing, print or digital communications, etc.) preferred.

Responsibilities

Develops and implement policies.
Ensures sufficient security safeguards to prevent unauthorized data access.
Evaluates all directives, change orders, and projects as to their impact on systems as to cost and efficiency.
Maintains sufficient control procedures and ensure complete and accurate data.
Develops and implements new subsystems, procedures, and techniques.
Management duties include hiring, training, coaching, counseling, and evaluating performance of direct reports.
Collaborates with analytics business partners to determine data needs and corresponding strategies to ensure data completeness, accuracy, timeliness, and security.
Evaluates and champions possible enhancements to data services and underlying environments.
Oversees issue resolution efforts around process failures, performance degradation, and potential data gaps.
Addresses risks and implements contingency plans.
Partners with business, architecture, and infrastructure teams to develop service level agreements to ensure consistency and customer satisfaction.
Mentors direct reports and other junior developers on coding standards.
Aligns new and existing data/information services to evolving current state business processes, ensuring that all included business logic is accurate and up to date.
Supervises others on developing data/information services for usability, reliability, and scalability requirements.
Provides guidance on vendor/software evaluations and provides strategic direction based on those evaluations.