Manager, Industry Services

Velera

8d • $93,400 - $119,100

About The Position

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Manager, Industry Services, leads Velera’s adherence to industry processes across two Associations and 20+ Networks to ensure compliance with rules, regulations, and mandates. This position serves as owner of operational relationship with Associations and all Networks; represents the entire organization.

Requirements

• Bachelor’s degree in Business, Finance or related field, or equivalent training and/or experience.
• Five years related industry experience required.
• Expert level knowledge of Visa & MasterCard bulletins & updates.
• Prior management experience.

Responsibilities

• Provides operational ownership with primary vendors FIS and FiServ.
• Leads and facilitates complex Industry changes that require coordination, collaboration and support across Velera that have revenue opportunity, expense mitigation, liability change, etc.
• Serves as single “Voice of Velera” for Industry rules interpretation, business guidance and communication for all Velera colleagues and external clients.
• Owns monthly Velera steering committee bulletin review function to identify owner of the change, internal/external communication and oversees follow up to ensure action is executed.
• Oversees review of approximately 75 bulletins per month that need to be assessed for impact to Velera and Velera clients.
• Provides oversight of Association and Network fees changes, billing changes, quarterly reporting and ATM audits across the organization.
• Resolves compliance violations by providing internal/external escalation support with applicable parties.
• Maintains a working knowledge and understanding of applicable ETF related federal regulations, Reg Z, Reg E, CUNA requirements, etc.
• Provides leadership and guidance to team; facilitates employee development and performance management.
• Tracks and monitors employee satisfaction, communication, training, and leadership.
• Leads Industry Services support the organization; promotes advocacy, exceeds expectations and drives team deliverables.
• Pro-actively pursues management development opportunities and displays expected progress.
• Oversee all learning and development plans that assist with increasing the depth of capabilities within the Industry Services organization.
• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination of staff
• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement
• Direct staff, to ensure that all duties are performed according to department performance standards
• Perform other duties as assigned.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees