Industry Services Consultant, Healthcare

Ricoh

10d

About The Position

The Industry (HealthCare, Life Sciences) Solutions Consultant (ISS) supports the
design and execution of the account strategy working closely with leadership of
the line of business  and other key delivery team members. Strong ability to
navigate in a highly matrixed environment is required; must maintain a 360° view
of all stakeholders and contributors within assigned accounts. The ISS will be
accountable for driving profitable revenue growth with Ricoh’s targeted industry
solutions portfolio within the industry assignment. This role is a catalyst for
driving the segmented portfolio and as the portfolio evolves, will further
specialize to drive growth of our services and solutions. As a key team member,
the ISS is responsible for gaining an understanding of the customer’s business
and technology requirements, documenting those requirements, and creating
compelling business solution(s) that meet the client’s needs and achieves their
desired business outcomes. The ISS will demonstrate a high degree of business
acumen, technical knowledge, communication skills as well as a proven track
record of driving high valued business results as an independent consultant.
This role will also work with the lead design SME to ensure proper scoping and
technology requirements and will collaborate on customized solutions required by
our customers.

Requirements

• Four-year college degree preferred, or equivalent experience in a related field
• Requires 5+ years demonstrated success acting as a SME within the Industry
• Experience in supporting consultative solutions, selling to a variety of functional areas and lines of business within large complex accounts (hunting and farming) directly and through partners.
• Experience working within a team selling environment, ability to gain alignment and support from multiple cross-functional areas.
• Must have excellent presentation skills, both written and verbal.
• Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.
• Strong project management skills.
• Relevant industry and solution certifications
• Ability to design, sell and articulate a strong business case for Ricoh’s services and solutions portfolio
• Possesses an advanced technical understanding of the client work environment and how to apply the portfolio in a manner that addresses the client’s business objectives.
• Strong ability lead solution development integrating with IT infrastructure; technical understanding of architectures, networks, and data center operational standards
• Strong interpersonal, time management and organizational skills.
• Demonstrated ability to successfully work with or lead diverse teams to formulate Healthcare services and solutions.
• Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers.
• Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions.
• Ability to communicate effectively with senior level decision makers across all areas of the client’s business to gain a clear understanding of infrastructure and business requirements in enterprise environments
• Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems.
• Demonstrated experience as an avid team player that can adapt to changing roles.
• Goal-orientated, motivated and committed to ongoing self-development and development of others.
• Must demonstrate a positive mindset and attitude
• Ability to manage conflict and effectively solve problems in a fast paced, high stress environment.

Responsibilities

• Participate in industry related webinars, events and stay informed on trends and challenges within the assign industry.
• Understands and incorporates the Ricoh value proposition into everyday talk tracks with clients. Seen as the SME in presenting, promoting and solutioning within Ricoh’s services portfolio linking services and technology to solve customer’s business requirements.
• Ability to deliver a concise, well written business case on the solution required for each account to include a financial executive summary
• Accountable for self-development, staying current with new and developing industry trends.
• Consults with the customer with a high degree of Industry/Domain/Technology expertise and knowledge in the areas of CCM, Workplace, MS, IT services, BPO and the professional services and IT services that will be required to support these offerings.
• Works independently or with other Design resources and engages technical presale resources or Implementation Subject Matter Experts for more complex/specialized technology solutions. Utilizes the engagement process to obtain additional resource expertise
• Performs the discovery and conceptual design necessary to implement a solution that will meet client needs. Must be able to run the discovery and design from idea to implementation with support of the broader delivery organization.
• Works directly with the Centre of Excellence to collaborate on innovative ideas and solutions.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors. Routinely creates a helpful and positive work culture.
• Able to call on clients to develop new business level relationships to increase Ricoh's revenue share in assigned accounts.  Drives to meet or exceed assigned revenue and target metric objectives within assigned accounts.
• Ability to generate new sales opportunities within assigned accounts working in a team-selling environment.
• Participates in frequent communication of activities and account status with assigned account team.
• Follows Ricoh's Methodology Framework to ensure that projects are accurately scoped and delivered in line with customer expectations.  Must collaborate with the design, project management, operations, and implementation teams to ensure all pricing components have been included and level of effort is accurate.

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees