Manager, Indirect Account Management

Comcast

6d•$71,940 - $187,343

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for leading a team of national account managers to upsell and cross sell to existing SMB through Enterprise customers. Develop and assist the team with account strategies, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Stay abreast of competitive landscape and emerging technologies to best position company solutions in the marketplace. Responsible for overall customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees. Job Description Core responsibilities: Engage with Indirect Partner leadership to maximize revenue and develop strategies for account penetration in Small Business to Enterprise Indirect Partner customers. Manage a team of Supervisors and / or Representatives that acquire new business customers for Comcast's Internet, Voice and Video service(s). Develop, motivate and coach Representatives to ensure they meet and exceed sales quotas. Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business. Experience selling and leading a team selling to Enterprise customers preferred. Ensure CRM software is accurate and up to date on daily basis. Educate leadership team and Representatives on Outbound Sales best practices and compliance. Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded. Manage on-going supervisor and agent training and development to achieve Department and Company success. Analyze team performance and trending to hit key performance Indicators and quota. Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity. Ensure timely communications to all sales employees regarding any changes to product, pricing, campaign updates through team meetings, email and one-on-one communications. Keep up-to-date on product knowledge, industry information and competitive landscape. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Skills Customer Relationships, Leadership, Sales, Sales Development
Relevant Work Experience 7-10 Years
Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Nice To Haves

Experience selling and leading a team selling to Enterprise customers preferred.

Responsibilities

Engage with Indirect Partner leadership to maximize revenue and develop strategies for account penetration in Small Business to Enterprise Indirect Partner customers.
Manage a team of Supervisors and / or Representatives that acquire new business customers for Comcast's Internet, Voice and Video service(s).
Develop, motivate and coach Representatives to ensure they meet and exceed sales quotas.
Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
Ensure CRM software is accurate and up to date on daily basis.
Educate leadership team and Representatives on Outbound Sales best practices and compliance.
Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded.
Manage on-going supervisor and agent training and development to achieve Department and Company success.
Analyze team performance and trending to hit key performance Indicators and quota.
Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity.
Ensure timely communications to all sales employees regarding any changes to product, pricing, campaign updates through team meetings, email and one-on-one communications.
Keep up-to-date on product knowledge, industry information and competitive landscape.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.