Manager in Training OR

ANCHOR POINT MANAGEMENT GROUP•Wood Village, OR

8d•$10 - $120

About The Position

All World Wide Wings Manager Responsibilities: All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company. Department Manager Job Purpose: 1.) Heart of House Department Manager has primary responsibility for the Heart of House (HOH) area, is responsible for managing all food/product matters in the HOH area, HOH staff planning and HOH Team Member development. They must maintain a safe environment and improve bottom line profitability through appropriate revenue and labor management. The Heart of House Manager assists the General Manager with overseeing the operation of the entire restaurant. In addition to supervising the operation of the restaurant on a shift-by-shift basis. 2.) Bar Department Manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the Bar Department. The Bar Department Manager manages all adult beverage matters in the Bar Department including ordering of beer, wine and liquor, inventory control and Responsible Alcohol Service (RAS) compliance. The Bar Department Manager is responsible for the planning, hiring, training, development and motivation of the Bartenders and Bar Servers in the Bar Department. Must maintain a safe environment and improve bottom line profitability through appropriate revenue management. 3.) The Hospitality Manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the dining room service. Manages hospitality Team Member planning and Team Member development and maintains a safe environment.

Requirements

Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike.
Skilled with basic mathematical computations.
Proven track record of successfully managing multiple priorities in a fast paced work environment.
Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.
This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly.
Completion of Buffalo Wild Wings Management Certification program

Nice To Haves

experience managing a restaurant with a full bar is preferred.

Responsibilities

Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
Responsible for WCT training in the department and maintaining the department at training store certification.
Develops direct reports by creating action/development plans when necessary.
Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
Creates, develops and implements incentive programs and contests for department.
Actively motivates Team Members to participate in all company promotions and incentives.
Responsible for providing regular performance feedback, including timely performance appraisals and development of department.
Administers semi-annual merit increase process
Assists General Manager with coaching other managers on effective performance management procedures.
Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers.
Utilizes World Wide Wings support teams/subject matter experts when necessary or required.
Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience.
Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
Ensures all department Team Members have current state required training and permits Guest
Actively looks for and identifies techniques to attract new guests.
Responsible for the restaurant's Guest Comment program.
Ensures all food quality guest complaints are appropriately handled on a timely basis.
Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality.
Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction.