Manager In Store Digital Menu - Bethesda, MD OR East Rutherford, NJ

Dufry Careers

17d•$75,000 - $90,900

About The Position

This role ensures the successful implementation and ongoing management of digital menus and promotions by coordinating cross‑functional inputs, maintaining data integrity, and delivering a consistent, high‑quality guest experience across all digital ordering channels.

Requirements

Education and Experience: The combination of education and professional experience must exceed 5 years:
In a leadership role: Preferred 2 years of experience supervising or influencing a team of professionals engaged in executing digital business solutions, operations, or process management
In a technical role: Requires 5 years of experience engaged in developing and delivering digital business solutions, operations, or process management
A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement
In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
Strong expertise in digital menu systems, including kiosk and QR code ordering platforms within F&B or retail environments.
Understanding of POS integrations, menu data flows, and dependencies that impact digital menu accuracy and launches.
Guest‑centric mindset, always prioritizing clarity, usability, and accuracy in digital menu presentation.
Demonstrated understanding of the business industry & IT strategies
Easily navigates the scope of projects with an understanding of the drivers of growth and profitability that impact the overall project’s success
The ability to communicate the plans and initiatives to all stakeholders (airport authorities, Operations, brands) with an intuitive grasp to assess, influence, and illustrate products clearly
Understands business acumen and has the mindset required to understand the long-term implications of digital management planning and to advance the organization’s goals
Proactive and detail‑oriented, identifying issues before they impact operations or the guest experience.
Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
This is a field position requires some travel to airports

Responsibilities

Own and manage the end‑to‑end digital menu build and maintenance process across all in‑store digital ordering platforms.
Manage program and details including road map for all digital menu projects
Partner cross‑functionally with Culinary, Merchandising, Marketing, POS, Operations, IT, and others to ensure timely inputs, data integrity, and on-schedule menu and promotion launches.
Drive accountability across stakeholders to meet operational timelines and successfully execute digital menu updates and initiatives.
Manage digital menu content across all platforms, ensuring accuracy, consistency, brand alignment, and adherence to established standards and specifications.
Oversee the setup, activation, and validation of digital menu promotions, ensuring timely execution and accurate guest-facing display.
Conduct audits and quality checks of menus and promotions to ensure functional accuracy, seamless customer interaction, and an optimal guest experience.
Manage ongoing updates to menu descriptions, pricing, imagery, and promotional content while supporting continuous improvement of digital menu processes and workflows.