Position Summary The Mainframe Systems Manager – IMS Logical will coordinate and delegate the responsibilities of their assigned IT teams, as they pertain to database administration of IMS systems. Oversee the day-to-day functions aligning with their Global Leader(s) responsibilities/duties while maintaining on-going project management and statuses. The Manager will oversee training sessions with resources so that they can be equipped with new knowledge and skills to remain current. Manager will do semi-yearly reviews, set yearly goals, aligning to the Business Unit and Company. Position reports to Sr Manager, Global Technical Services Key Areas of Focus for this Role Provide thought leadership within assigned tower and Business Unit Provides Technical support for SW solutions. Provide direction to Team Leaders and resources. Possess communication skills to participate in client/team/Business unit meetings as well as providing documentation for client operational meetings. Enhance the performance of others through mentoring and guiding. Keep abreast of changes in standards, technologies or methodologies Administer, update, weekly project management documents, aligning projects with client and BU activity. Manage team’s ticket queue and following up on aging tickets Provide risk assessment and risk management Administer quarterly review(s) Set quarterly and yearly goals, aligning to the Business Unit and Company Review assignments for accuracy and quality where applicable. Delegate responsibilities where applicable. Attend/facilitate client/team meetings where applicable. Collaboration with other departments Develop, assess, adhere to completion of personnel, departmental, and company goals. Participate in and provide timely responses to all internal and external audits Participating in on-boarding of new client. Own all facets of performance and career management for the team. Regular one-on-one meetings with all team members. Provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team. What the Ideal Candidate Brings to this Role Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.