Manager, Implementation Services

Qualifacts•Tampa, FL

1d•Hybrid

About The Position

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location.

Requirements

Bachelor’s degree or equivalent experience required.
5+ years of healthcare technology implementation experience, including EHR/EMR platforms.
2+ years of people management or team leadership experience.
Strong leadership, coaching, and performance management skills.
Deep understanding of clinical workflows, healthcare compliance, and HIPAA.
Proven ability to manage multiple implementations and priorities simultaneously.
Excellent written and verbal communication skills, including executive-level communication.
Data-driven mindset with experience using metrics to drive decisions and improvements.
Strong problem-solving skills with the ability to navigate ambiguity and complexity.
Comfortable working cross-functionally in a fast-paced, growth-oriented environment.
Willingness to travel up to 25%.

Nice To Haves

Clinical background in behavioral health or general healthcare strongly preferred.
Experience with SaaS/cloud-based healthcare solutions.

Responsibilities

People Leadership & Team Development Directly manage, coach, and develop a team of Clinical Implementation Specialists.
Set clear performance expectations and provide ongoing feedback, mentoring, and career development.
Conduct regular 1:1s, performance reviews, and skills assessments.
Support onboarding, training, and ongoing enablement for new and existing team members.
Foster a culture of accountability, collaboration, and continuous improvement.
Oversee customer implementations from kickoff through go-live, ensuring consistency, quality, and adherence to best practices.
Review implementation plans, timelines, configurations, and risk areas to ensure successful delivery.
Ensure state, regulatory, and reporting requirements are accurately captured and implemented.
Act as an escalation point for complex customer, clinical, or configuration challenges.
Ensure implementations align with clinical standards, HIPAA requirements, and company delivery frameworks.
Monitor team capacity, workload distribution, and utilization.
Identify trends, risks, and bottlenecks across implementations and proactively drive solutions.
Ensure accurate documentation, CRM usage, and project tracking across the team.
Partner with leadership to refine implementation methodologies, templates, and processes.
Contribute to forecasting, staffing needs, and scaling plans as the business grows.
Partner closely with Product, Engineering, Customer Success, Sales, and Training teams.
Provide feedback from implementations to influence product roadmap and process improvements.
Align with Customer Success to ensure smooth handoffs post–go-live.
Participate in customer-facing meetings as needed to support strategic or high-risk implementations.