Manager, Implementation Delivery

ParetoHealth•Philadelphia, PA

19h•Hybrid

About The Position

The Manager, Implementation Delivery is a high-performing people leader and player-coach responsible for developing and empowering a team of Implementation Managers who deliver a seamless, efficient, and intuitive onboarding experience for Pareto customers. This leader plays a critical role in fostering a customer-first mindset, driving operational excellence, and ensuring implementations run smoothly and predictably—creating confidence and momentum for Members, Consultants, and internal teams alike. Reporting to the Director of Implementation, this leader connects strategy to execution by empowering the team to deliver measurable results, scale effectively, and continuously improve how ParetoHealth brings new Members into the community. Success in this role means leading with data-driven insight, guiding the team through change, and ensuring every implementation and team member reflects ParetoHealth’s values: acting for the greater good, seeing the field, getting it done right, and leading with fire in the belly.

Requirements

Bachelor’s degree or equivalent work experience required; PMP certification a plus.
5+ years of experience in client implementation, onboarding, or project management, including 2+ years leading teams; experience in health benefits, stop-loss, or insurance industries strongly preferred.
Excellent communication, presentation, and relationship-building skills with a focus on collaboration and customer experience.
Demonstrated ability to execute strategy, manage priorities, and deliver high-quality results through others.
Strong analytical and data-driven approach to performance and process improvement, with experience using tools such as Salesforce (SFDC) and InspirePlanner (or similar project management tools).
Strategic, growth-oriented mindset with attention to detail and a commitment to continuous improvement.

Responsibilities

Lead, coach, and develop a high-performing team of Implementation Managers, fostering accountability, adaptability, and professional growth.
Build and support strong Consultant and Member relationships; serve as an escalation point to ensure responsiveness and a consistently positive customer experience.
Execute departmental strategy and own the outcome by translating company vision and priorities into actionable team goals, and driving adoption of improved workflows, tools, and best practices through effective change management.
Collaborate with cross-functional partners, including Sales, Underwriting, Account Management, and Cost Containment Operations, to ensure seamless handoffs, operational alignment, and a unified client experience.
Leverage data and performance insights to identify trends and drive processes, team, and system improvements that support scale and predictability.
Champion a culture of customer focus