Manager II, Program Management

SPS Commerce-posted about 1 year ago
Full-time • Manager
Minneapolis, MN
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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The Manager II for Sales Program Management at SPS Commerce is responsible for training, coaching, and developing the Program Management team to ensure successful onboarding of Trading Partners. This role focuses on maintaining the integrity of vendor change management programs while collaborating with cross-functional teams to identify and execute improvement opportunities.

  • Lead a team of program managers responsible for designing and implementing vendor change management programs with Retailers.
  • Accomplish leadership objectives with direct reports by selecting, orienting, training, coaching, and managing employees.
  • Responsible for ownership of sales results versus forecasted expectations on large change management vendor communities.
  • Work with program managers to leverage internal account teams to maximize leads and results.
  • Serve as a Community onboarding expert in cross-departmental projects.
  • Identify team and cross-functional process improvements and develop training materials.
  • Evaluate team efficiency and capacity planning through People, Process, and Technology.
  • Bachelor's degree or equivalent experience.
  • 2+ years of Management Experience.
  • 5+ years of relative work experience.
  • Proven history of coaching, mentoring, and leading others.
  • Ability to work cross-functionally on process definition and improvement.
  • Experience leading an external customer-facing team.
  • Ability to receive and give constructive feedback.
  • Demonstrative behaviors around self-driven initiative and collaboration.
  • Ability to coach soft skills and elevate team members' proactive customer management abilities.
  • Effective communication, change management, problem-solving, and organizational skills.
  • Retail experience
  • 1+ year of experience leading an external customer-facing team
  • Efficient in Excel reporting and basic formulas
  • Experience with Salesforce, web analysis, and reporting tools.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Paid time-off
  • 401(k)
  • Health and flexible spending accounts
  • Stock purchase plan
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