Manager II, Product Adoption & Operational Readiness, Global Business Systems

LexisNexis•Raleigh, NC

About The Position

LexisNexis is undergoing a multi-year transformation of its Global Business Systems to enhance go-to-market effectiveness, accelerate revenue growth, and deliver seamless customer experiences. This transformation involves modernizing platforms such as Salesforce CRM, CPQ/Revenue systems, ERP, eCommerce, sales enablement tools, and customer-facing applications, while leveraging data and AI-supported capabilities. The company is seeking a Manager II, Product Adoption & Operational Readiness to lead next-generation change and adoption strategies across these platforms. This role is crucial for reimagining change management by utilizing data, automation, and AI-supported capabilities to drive intelligent and scalable adoption.

Requirements

8+ years of experience in change management, product adoption, sales operations, or related roles in enterprise environments
Proven experience supporting large-scale digital or platform transformations (e.g., CRM, CPQ, ERP)
Strong understanding of sales, marketing, and customer workflows, including Lead-to-Cash processes
Experience using data and analytics to drive adoption, behavior change, and business outcomes
Ability to translate business strategies into scalable system workflows and user experiences
Experience working across cross-functional and matrixed organizations
Comfort working with data, automation and AI-supported capabilities in enterprise platforms
Strong stakeholder management and communication skills
Demonstrated ability to drive execution and deliver measurable results in complex environments

Nice To Haves

Experience with Salesforce ecosystem (CRM, CPQ/Revenue Cloud)
Experience with ERP systems (e.g., PeopleSoft), eCommerce, or sales enablement tools (e.g., Gong)
Familiarity with AI-supported capabilities, automation, or intelligent workflows in enterprise systems
Experience with modern change management or product operating models
Background in enterprise B2B or SaaS environments

Responsibilities

Lead product adoption and operational readiness across Global Business Systems platforms, including Salesforce CRM, CPQ, ERP (e.g., PeopleSoft), eCommerce, sales enablement tools (e.g., Gong), customer-facing solutions, and enterprise data platforms
Evolve change management approaches from training-based models to intelligent, AI-supported, and behavior-driven adoption strategies
Design and implement data-driven and AI-supported adoption frameworks that enable personalized, real-time user engagement
Use advanced analytics and insights to identify adoption risks, inform interventions, and optimize outcomes
Partner with Product and Technology teams to enable in-product guidance and AI-supported experiences (e.g., nudges, recommendations, copilots)
Establish and execute operational readiness frameworks, including success criteria, go-live standards, and post-launch adoption tracking
Ensure alignment between product releases and business readiness to accelerate time-to-value
Partner with Sales, Marketing, Finance, and Operations teams to operationalize business processes within enterprise platforms
Drive adoption through embedded workflows, insights, and system-driven experiences
Define and track adoption KPIs and success metrics, linking platform usage to business outcomes
Establish continuous feedback loops to refine enablement strategies, processes, and platform capabilities
Act as a connector across Product, Technology, AI Innovation, and Business teams to ensure alignment on adoption and value realization
Lead and develop a team focused on adoption, readiness, and change execution