Manager, IA Support

Advisor Group•Oakdale, MN

3d•Hybrid

About The Position

As the Manager of WMP Advisory Billing you will oversee the end‑to‑end advisory fee billing process, ensuring accuracy, timeliness, and compliance with internal controls and regulatory requirements. This role leads a team responsible for fee calculation, account-level reconciliation, exception resolution, and periodic auditing of advisory billing activities. The manager ensures that workflow processes are efficient, well-documented, and consistently executed. This role partners closely with Accounting, Operations, Technology, Compliance, and Advisory leadership to support a high-quality client experience and maintain financial integrity.

Requirements

Minimum 5 years of experience in financial services with at least 2 years in a leadership role managing managers or multiple teams or processes.
Minimum 3 years of experience in billing, accounting, financial operations, or related functions.
Strong knowledge of investment advisory platforms, including Envestnet, clearing firms (Pershing/NFS), and related vendor systems.
Strong understanding of accounting principles, reconciliation processes, and internal controls.
Excellent analytical, problem-solving, and critical-thinking skills.
Exceptional communication, influencing, and relationship-building skills.
Ability to thrive in a fast-paced, dynamic environment with frequent changes and competing priorities.
Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree.
Minimum of high school diploma or equivalent is required.

Nice To Haves

Experience in wealth management, investment advisory operations or financial services billing.
Familiarity with advisory fee billing systems, portfolio accounting platforms, or CRM systems.
Audit or control testing experience.
FINRA licenses (Series 7 and others) strongly preferred; SIE completion.
Advanced degree or professional certifications (e.g., CFP®, CIMA®) a plus.

Responsibilities

Oversee daily, monthly, and quarterly billing workflows to ensure accuracy and adherence to SLAs.
Lead, mentor, and develop a team of fee billing analysts, providing coaching, performance feedback, and professional growth opportunities.
Develop and maintain team procedures, process documentation, and internal controls.
Assign and manage workload distribution, ensuring timely completion of all billing cycles and reconciliation tasks.
Partner with cross-functional leaders to enhance process efficiency and automate manual workflows where appropriate.
Oversee accurate calculation of advisory fees, including tiered billing, breakpoint reviews, householding, and prorated adjustments.
Ensure data integrity between portfolio/accounting systems and billing platforms.
Identify and mitigate process risks, ensuring strong controls are in place to prevent errors.
Support internal and external audit requests, providing documentation and process explanations.
Identify and implement process improvements that reduce errors, shorten cycle times, and strengthen oversight.
Serve as an escalation point for complex fee inquiries from advisors, internal partners, and clients.
Provide reporting and analytics on billing trends, error rates, revenue impacts, and operational performance.