Manager, Humans Operations

The Farmer's Dog • New York, NY

9h • Onsite

About The Position

At The Farmer’s Dog, our Humans Operations function is responsible for making sure the fundamentals of the employee experience run accurately, consistently, and at scale. As Manager, Humans Operations, you will own and continuously improve the core operational practices that power the employee lifecycle, with clear accountability for accuracy, timeliness, compliance, and scalability.
This role is designed as an operational leadership position, emphasizing ownership, rigor, and execution across the employee lifecycle.
Reporting to the Director, People Operations, you will lead the Humans Operations (HOps) team and bring strategy to life through disciplined execution. This is a hands‑on operational leadership role for someone who thrives on ownership, operational rigor, and building durable processes that scale.

Requirements

• You bring 8+ years of HR experience, including 2+ years leading HR Operations teams with clear accountability for operational outcomes.
• You have owned high‑volume, detail‑sensitive operational work and take pride in getting the fundamentals right.
• You have led teams to deliver accurate, timely, and compliant results, using metrics and feedback loops to drive continuous improvement.
• You are comfortable making judgment calls, setting priorities, and enforcing standards in fast‑moving environments.
• You have supported or partnered closely on compliance initiatives such as SOX, SOC2, or ISO audits.
• You have 2+ years of hands‑on experience with Workday and can clearly articulate process flows and system dependencies.
• You bring strong project management skills and experience driving initiatives across multiple stakeholders and timelines.
• You are a builder at heart, energized by improving and scaling operational systems.
• You’re a clear communicator who can distill complexity into decisive action.
• You love dogs 🐶

Nice To Haves

• You have experience with Notion, Tilt, Google Suite, Slack preferred

Responsibilities

• Lead and Develop the Humans Operations Group
• Drive a culture of accountability, operational rigor, and service orientation, with clear ownership and follow‑through.
• Provide day‑to‑day direction and prioritization to ensure work is executed consistently and sustainably.
• Own Operational Execution & Quality
• Own the execution and quality of employee lifecycle transactions (e.g., onboarding, job changes, offboarding, leaves) in Workday and related systems.
• Establish and maintain clear operational standards for throughput, quality, and documentation.
• Monitor operational health (e.g., backlog, error trends, cycle time) and proactively address risks and breakdowns.
• Lead and Improve Core Humans Operations
• Lead the team in documenting, maintaining, and continuously improving operational processes, with a focus on reducing errors, increasing clarity, and improving scalability.
• Own resolution of operational issues end to end, including root cause analysis, decision‑making, escalation, and follow‑through.
• Partner closely with HRIS and other Humans and cross-functional partners to ensure operational needs are clearly translated into system requirements and supported by clean configuration.
• Drive Cross‑Functional Execution and Enablement
• Execute and maintain scalable operational processes aligned with Humans team programs and priorities.
• Partner closely with cross‑functional teams across Humans (Total Rewards, Talent Acquisition, People Analytics, HRBPs) and internal partners (IT, Cybersecurity, Finance, Legal) to ensure operational readiness and smooth execution.
• Own operational inputs into the Humans team budget process, including spend tracking, documentation, and variance identification.
• Champion Compliance, Data Integrity, and Governance
• Own audit‑ready documentation, controls, and file management practices, ensuring consistency, traceability, and readiness at all times.
• Execute and monitor labor law compliance processes, escalating risks early and partnering on remediation when gaps are identified.
• Partner with Legal, Finance, and other teams to support audits, employment documentation, and compliance record keeping while balancing risk management with operational agility.

Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed