Manager, HR Systems & Operations

Denison University•Granville, OH

About The Position

The Manager of HR Systems & Operations is responsible for the day-to-day management, execution, and continuous improvement of HR operations, systems, and processes. This role serves as the operational lead for the HR Systems & Operations team and is responsible for ensuring work is appropriately prioritized, delegated, executed, documented, and communicated across the team. The Manager partners closely with the Director to translate strategic priorities into operational plans and ensures high-quality execution across HR systems, employee lifecycle processes, documentation, policy administration, reporting, and process improvement efforts. This role directly supervises a team.

Requirements

Bachelor’s degree in Human Resources, Business, Information Systems, or a related field
5-7 years of HR operations, HRIS, and/or HR systems experience.
Demonstrated knowledge and experience with process improvement, documentation, and project management.
Direct experience with and deep knowledge of HR systems structure, functions, and processes.
Strong analytical, organizational, and problem-solving skills
Ability to balance strategic priorities with hands-on operational execution
Strong communication and relationship-building skills across all levels of the organization

Nice To Haves

Direct Workday experience in HCM, Recruiting, Benefits, and Absence modules
Prior supervisory or team leadership experience
PMP certification

Responsibilities

HR Operations Oversee day-to-day HR operations and employee lifecycle transactions, including hires, transfers, promotions, compensation changes, leaves, terminations, and reorganizations
Ensure timely and accurate processing of employee changes in Workday
Oversee HR inbox management and triage to ensure timely responses and issue resolution
Monitor service levels and improve responsiveness to managers, employees, and HR partners
Ensure consistency and accuracy in HR operational practices
HR Systems & Workday Manage day-to-day Workday support and enhancement activities for HR
Partner with the HRIS Analyst on Workday testing, upgrades, implementations, enhancements, business processes, and issue resolution
Coordinate system-related priorities, testing plans, and release management
Identify opportunities to better leverage Workday functionality and reduce manual processes
Serve as a bridge between functional HR teams, IT, and the HRIS Analyst
Documentation, Policies & Process Improvement Oversee the creation, organization, review, and maintenance of HR SOPs, process maps, templates, and team documentation
Ensure documentation remains current and reflects actual practice
Support policy review cadence and coordinate with stakeholders to update policies as needed
Identify inefficiencies, gaps, and pain points and recommend process improvements
Lead or support projects related to operational efficiency, compliance, service delivery, and user experience
Data, Reporting & Compliance Partner with the HRIS Analyst to ensure strong HR data integrity, governance, audits, and reporting
Monitor recurring audits and compliance-related processes
Support leadership reporting and ensure data accuracy for decision-making
Help maintain position control processes and ensure changes align with organizational governance standards
Ensure compliance with employment regulations, internal policies, and institutional requirements
Team Leadership & Work Management Supervise and support the HRIS Analyst and HR Coordinator
Assign, prioritize, and monitor day-to-day work across the team
Ensure work is completed accurately, timely, and consistently
Provide coaching, training, and performance feedback to team members
Serve as the primary escalation point for operational issues before they move to the Director
Identify workload gaps, process inefficiencies, and resource needs