Manager HR Shared Services

Generac Power Systems•Waukesha, WI

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Manager, Human Resources Shared Services (HRSS) is responsible for the end to end leadership of HR Shared Services delivery, overseeing both high volume transactional work and complex, high touch HR processes that support Employees, Managers, HR Business Partners, and Centers of Excellence. This role ensures HR services are delivered consistently, accurately, and in alignment with service level expectations, while advancing standardization, centralization, automation, and continuous improvement across the HR service delivery model. The Manager plays a critical role in people leadership, service excellence, operational governance, and cross HR partnership, enabling HRBPs and COEs to focus on strategic and consultative work.

Requirements

Bachelor’s Degree or equivalent work experience
5 years of Human Resources experience
5 years of progressive customer service experience
3 years of experience leading teams, developing people, or managing operational work
Experience supporting HR operations, shared services, or HR centers of excellence
Strong people leadership and coaching capability
Advanced problem‑solving and prioritization skills
Proven ability to handle confidential and sensitive information
Strong verbal, written, and interpersonal communication skills
Proficiency in HRIS systems and Microsoft Office
Ability to lead in a fast‑paced, high‑volume, metric‑driven environment

Nice To Haves

Masters degree
Experience implementing or scaling HR processes and programs
Workday or similar HRIS experience
Experience supporting multi‑country or global HR operations
Knowledge of payroll and compliance considerations across multiple states
Familiarity with service center metrics and KPIs

Responsibilities

Service Delivery & Operations Provides overall leadership for HRSS team members across the employee lifecycle, including escalation as appropriate
Ensures accurate, timely, and compliant execution of HR transactions, inquiries, and documentation
Enforces standards for HR case management, including assignment rules, case aging, role clarity, and quality controls
Oversees the preparation and execution of complex HR documentation in compliance with regulatory requirements, internal policies, and procedures
Partners with HR leadership, HRBPs, and COEs to support high level projects such as M&A activity, reductions in force, or other ad hoc initiatives
Performance Management, Metrics & Governance Guides operational performance and service excellence, ensuring SLAs/KPIs are defined, measured, and achieved
Monitors goals, productivity, quality, and customer experience metrics; identifying trends and implementing corrective actions
Measures customer feedback and NPS data and present insights and CI recommendations to HR leadership
Balances competing priorities and manages workload across the HRSS team in partnership with HRSS leadership
People Leadership & Talent Development Leads, selects, trains, coaches, and develops HRSS team members across multiple roles and skill levels
Sets clear expectations, provides ongoing feedback, recognizes performance, and administers performance management and corrective actions as needed
Builds bench strength and supports career progression within HRSS, including readiness for COE or HRBP roles
Fosters a culture of accountability, collaboration, service mindset, and continuous learning
Process, Knowledge & Continuous Improvement Identifies opportunities to centralize, standardize, and streamline HR processes
Oversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volume
Drives adoption of new technology, AI enabled processes, and automation to improve efficiency, accuracy, and experience
Supports transition, training, and quality control of work between regional HR teams and offshore HR resources