Manager, HR Product Operations (Global Implementation Lead)

Capital One • McLean, VA

1d • $138,100 - $173,400

About The Position

Manager, HR Product Operations (Global Implementation Lead) Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. As a Manager on the HR Digital Product Operations team, you will lead the global rollout and ongoing operational excellence of our new enterprise Talent and Performance Management platform. In this role, you will be the primary custodian of the tool’s operational success, sitting at the intersection of product vision, technical execution, and user experience. You will not simply manage a project plan; you will be the leading storyteller and strategist for the rollout. You will be responsible for "connecting the dots" between product and user needs, ensuring that users ranging from entry-level associates to senior executives experience is seamless.

Requirements

• Bachelor’s Degree or Military experience.
• At least 5 years of experience in Product Operations, Project Management, or HR Technology.

Nice To Haves

• At least 2 years of experience leading large-scale or global software implementations.
• Experience presenting to and influencing senior leadership (Director/VP level and above).
• Experience designing and scaling operational support models (Tier 2/3) for enterprise tools.

Responsibilities

• Global Rollout Strategy & Execution: You will own the end-to-end strategy for the global rollout of the platform partnering with local geography ops leads, moving beyond pilot execution to establish the standard for scaling complex capabilities
• Operational Excellence: Acting as the architect of operational readiness, you will define what "ready" truly looks like by orchestrating the alignment of product readiness, change management, and internal & external compliance requirements to ensure every launch is audit-ready.
• Executive Storytelling & Stakeholder Management: Act as the primary translator between the product/tech teams and business leadership. Transform complex operational data and status updates into compelling narratives that highlight progress, value, and ROI for senior stakeholders.
• Cross-Functional Influence: Influence product roadmaps by synthesizing feedback from HR Business Partners, Tech, and Business Leaders into a cohesive voice. Analyze support trends and ticket volume not just to resolve issues, turning insights into actionable product improvements to reduce friction.
• Strategic UAT Oversight: Move beyond coordinating testing to defining the Quality Assurance strategy. Oversee User Acceptance Testing (UAT) to ensure business logic holds up against real-world scenarios before release.

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees