Manager, HR Business Partner/Colleague Strategic Partner

American Express•Sunrise, FL

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. The Manager, HR Business Partner/Colleague Strategic Partner role will join the Global Servicing (GS) Colleague Strategic Partner (CSP) Team, which supports over 30,000 colleagues who deliver on the promise of the American Express brand to back our customers around the world. The Manager, CSP role will support the Global Servicing organization with colleagues around the globe who make Membership come to life, every day, for American Express customers. The CSP role will focus on talent, performance, change and culture, CEG processes, and partnering with business leaders in the delivery of multiple strategic priorities and projects.

Requirements

Data and Insights: Demonstrated ability to work with large sets of data with accuracy from multiple places to develop insights, make decisions, create solutions, and drive continuous improvement.
Project Management: ability to help organize and coordinate CEG processes and the business across various projects and timelines
Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage
Business acumen: understand our business strategy, plans, and the impact of internal and external factors
Ability and willingness to learn in a fast-paced environment with quality and speed
Knowledge of some CEG disciplines, including colleague labor relations, talent management, organizational effectiveness, compensation, and leadership development
A global mindset and experiences with different countries and cultures

Nice To Haves

Minimum of 5+ years of CEG/HR related, or organizational consulting experience preferred

Responsibilities

Providing high impact solutions to business challenges using insights, data and analysis and delivering clear presentations to influence outcomes
Engaging actively in organizational effectiveness and change efforts, with strong project management and execution
Coaching leaders and providing developmental feedback, as appropriate
Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate
Setting and holding a high bar for performance enabling leaders to manage their talent against these standards
Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs
Establishing proactive partnerships with CEG colleagues across the various markets and centers of excellence to ensure solutions are connected, and meeting business needs.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities