Manager Housekeeping

Hilton Grand Vacations • Honolulu, HI

3h • Onsite

About The Position

The Housekeeping Manager is responsible for the daily execution of housekeeping duties and team member support within the Housekeeping department. They will work with the Director of Housekeeping to maintain a high level of guest satisfaction, cleanliness and upkeep of rooms; and identify opportunities that better equips the department to achieve its established business goals. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

Requirements

• High School Diploma or equivalent
• Prior Housekeeping Supervisory experience, preferably in a hotel or similar setting.
• Prior Housekeeping experience.
• Knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and sophisticated assignments.
• Strong digital literacy and the proficient use of Microsoft Office.
• Thorough attention to detail and dedication to the consistent delivery of quality work results.
• Possesses effective written and verbal communication skills.
• Ability to work a flexible schedule to include nights, weekends, and holidays.

Nice To Haves

• 2+ years of management or supervisory experience in Housekeeping.
• Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury.
• Strong interpersonal and leadership skills.
• Demonstrates outstanding dedication to quality guest service.

Responsibilities

• Fosters an environment of inclusion, teamwork, and outstanding guest service for all team members to follow.
• Supervises assigned Guest Room Attendants and manages their daily functions, resources, and scheduling outputs.
• Conducts daily briefings, and monitors team members to ensure all operating procedures are followed.
• Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels.
• Performs written inspections on units as designated by management.
• Reports any missing unit items, or problems of quality to management and ensures corrective action is taken.
• Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured.
• Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
• Assists in the organization and maintenance of linen, supply, and other department inventories.
• Maintains clean and orderly back areas, guest and storage areas.
• Assists in the coordination and execution of any progressive deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
• Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
• Executes goals and ensures policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement.
• Lead housekeepers in completing their assigned duties.
• Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary.
• Ensures consistency in daily communication and monitors activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenue.
• Maintains an accurate inventory of linens and operating supplies along with maintaining clean and orderly back areas, guest and storage areas.
• Ensures that all laundry operations are within productivity standards.
• Ensures carpet and floor maintenance program is in compliance with standards.
• Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Maintains HR practices that are executed by direct reports which include recruitment, performance management and corrective action are in partnership with the HRBP and a firm understanding of the CBA as it relates to the supervision and performance of HHV-VO Team Member’s.
• Develops and maintains department on boarding schedule for all HHV-VO team members in partnership with the Talent Development Manager.
• Identifies and coordinates development plans for team member to ensure continued growth and success.
• Maintains relationships, compliance and interface issues with the operation’s business supporters and suppliers to ensure business and financial responsibilities are handled in a timely manner.
• Manages inventories of the department as it related to the budget and financial spending.
• Makes recommendations based on data to achieve financial sustainability and ensures effective report and forecasting.
• Assist in the coordination and execution of Brand Standards deep cleaning plans, carpet/floor maintenance and other cleaning programs ensuring all areas of the property are cleaned and accordance to HGV standards. This includes but not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
• Ensure resort complies with all federal, state and local laws, including OSHA.
• Follow company’s policies and able to communicate them to appropriate departments.
• Performs other related activities as required.

Benefits

• Outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED