Manager, Hospitality

Wasserman•Raleigh, NC

24d

About The Position

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit the.team. Job Overview: THE•TEAM is looking for a driven and enthusiastic event manager to produce and oversee events from strategy through completion and aid in enhancing our visibility in the marketplace. The planner’s responsibilities include showcasing outstanding, forward-thinking service and organizing memorable high-touch events that meet quality expectations for multiple clients.

Requirements

Proven experience as an events planner or organizer
Impressive portfolio of previously managed events
Self-starter who requires little to no supervision to meet and carry out event and service responsibilities
Excellent customer service, time management and communication skills
Basic sales skills and ability to build productive business/vendor relationships
Ability to identify and maximize event opportunities
Ability to prioritize and manage multiple projects independently
Up-to-date and informed knowledge of the sports and entertainment industries
High level of initiative and interpersonal skills and ability to work well independently and in a team environment
Genuine passion for events and hosting
Negotiation experience
Self-motivation, enthusiasm and willingness to learn
Strong attention to detail and highly organized
Proficiency in Microsoft Office applications (extensive expertise in Microsoft PowerPoint and Excel) and knowledge of common event management software
Proficient in Slack, Asana and Project Management Software
Understand basics of marketing and promotion techniques
Ability to assess a situation and quickly recommend solutions
Working knowledge of project management fundamentals
Must be able to multi-task and be flexible enough to react under fast-paced, stressful circumstances and tight deadlines
Must be flexible and willing to travel (multi-day, weekends and short-notice travel expected)
Ability to work directly with a client delivering upon project tasks
Understanding of high touch Guest Management and use of Guest Management platforms as it relates to the service
Minimum 3+ years’ experience in event management at an agency, preferably in sports or entertainment
Bachelor’s Degree in Hospitality Management, marketing or related field

Nice To Haves

CMP designation or interest in pursuing a CMP designation is a plus

Responsibilities

Act as a subject matter expert on event management, hosting and hospitality
Day-to-day planning, oversight and delivery of numerous events and hospitality projects
Conduct research and obtain resources on elements of existing projects as well as new business opportunities to provide the client with targeted event solutions
Showcase forward-thinking initiative to identify the best strategic opportunities and provide new ideas in the ever-changing events landscape
Develop and deliver polished client deliverables and other strategic framework materials to support client decision-making (i.e. presentations, budgets, etc.)
Manage all aspects of the event planning process, including project plans, partner and vendor relationships, event communications, hotel contracts, decor, catering, entertainment, transportation, invitee lists, special guests, equipment and promotional materials
Manage project budgets from start to finish
Develop and adhere to the program timeline and work-back schedule including key dates and deliverables to ensure milestones are met and that the project remains ahead of client expectations
Conduct regularly scheduled status meetings to provide feedback and periodic reports to stakeholders as necessary
Maintain a working relationship with existing vendors and properties
Provide motivation, direction and support to event team
Collaborate with other THE·TEAM service teams as necessary
Plan and conduct pre-event site visit(s) to review and confirm logistics so that decisions can be made regarding all planned program elements and vendor choices
Manage and oversee event on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization and problem-solving
Must be willing to handle on-site hospitality and engagement needs for both the client and their guests
Anticipate challenges and proactively handle any arising issues across various entities to ensure flawless execution
Deliver quality events that meet (and hopefully exceed) client expectations
Conduct post–event evaluations and recaps to showcase event success and ROI
Understand the landscape of our client’s business/sector, as well as the industry contexts for their investments
Confidently comprehend the role of events/hospitality programs as it relates to individual client business objectives and the “big picture”
Garner strong client and partner relationships for future events, including possessing a strong working knowledge of THE·TEAM capabilities to further these opportunities
Integration of Guest Management touch points and tools within in project work flows
Comprehensive management of Guest Management Platform & Tool.