Manager, Home Sales Advisors

Opendoor•Miami, FL

5d•$100,000 - $125,000•Hybrid

About The Position

This is an opportunity to lead an impactful team of Acquisition Experience Partners through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers, sellers, partners) that we serve on a monthly basis. We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability.

Requirements

At least 2 years of experience working on a customer facing team
Previous leadership/management experience
A proven track record of meeting and exceeding goals
Effective and agile communication skills - written, verbal, and interpersonal
A proven ability to engage and collaborate with teams, and act as both coach and mentor to team members
Strong project management skills and the ability to balance multiple projects and deadlines simultaneously.
Comfortable in a fast-paced, startup environment where roles and processes continually shift as the company evolves.
Able to work rotating weekend coverages that can be done remotely - Our team of Advisors works 7 days per week and managers may need to be available to help with escalations and coverage.

Responsibilities

Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers.
Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate.
Monitor daily/weekly/monthly key metrics including both inputs and outputs.
Weigh decisions and work closely with other team managers to improve processes with consideration for both the customer experience and our bottom line.
Prioritize coaching, mentorship and performance management opportunities.
Identify and shine a light on operational seams that negatively impact the customer experience.
Support hiring and team scaling efforts.