Manager HIT Learning and Development

Intermountain Health • Jacobus, PA

4d • $51 - $79

About The Position

The Clinical Informatics Manager of Training Health Information Technology (HIT) training. The manager will lead a team of education specialists to deliver excellent training programs to caregivers . The position requires a leader with sound knowledge of healthcare, business management, and performance management as well as a working knowledge of information systems, practices, and technologies. The position will build trusting relationships and proactively collaborate with a variety of Intermountain teams and operational leaders to develop and implement training programs. This position must be highly knowledgeable about the needs of the business and the voice of the customer to ensure that programs are created, executed, and maintained to meet the business's and customers' needs and align with strategic initiatives. As a Customer Experience Leader, this position oversees HIT training programs and actively supports a positive/productive relationship between CTIS and caregivers. As a CTIS leader, this position is accountable for driving a culture of safety, accountability and engagement by: Ensuring work focuses on patient safety, creating a positive work environment, celebrating team's successes, developing new leaders, and leading by example. The manager will provide effective leadership and operational support for cross-functional teams that focus on how health information technology can be adopted to provide safe, high quality care, and help people live the healthiest lives possible. With this common purpose, and in collaboration with other Clinical leaders and operating units. Scope This role reports directly to the Clinical Informatics Director of HIT Training system interruptions, and HIT alerts will focus on training which directly or indirectly impacts caregivers. This position will work closely with the Director of Training to ensure collaboration and partnership internally and externally with CTIS and non-CTIS teams. This position will execute on system and CTIS strategies and manages budgets and financial assets to achieve financial objectives. The manager is responsible for configuration, implementation, adoption and use of HIT-technologies in the designated areas of responsibility. The position also oversees human resource management and training of caregivers in assigned portfolio. The day-to-day work is both operational and hands-on in nature. The role will lead or co-lead continuous improvement and innovation efforts as well as provide direction for assigned portfolio. Oversees project prioritization and road map for assigned portfolio in collaboration with CTIS and non-CTIS leaders. Inspires caregivers to perform at a high level, develop new talents and challenge the status quo.

Requirements

• High School Diploma or equivalent
• Current certification as an Instructional Technologist within eighteen (18) months of hire
• Minimum of seven (7) years of experience (an Associates Degree may substitute up to two (2) years of required experience and a Bachelors Degree may substitute up to four (4) years of required experience)
• Competence in project and program management methods
• Knowledge of learning development processes, practices, and methods
• Knowledge of learning development quality protocols
• Knowledge of learning development metrics and measurement protocols
• Knowledge of Criterion Referenced Instruction and adult learning methods
• Knowledge of the following software applications: Daptiv project and resource management- campaign, and project management- Visio flowcharting- MS Office Suite

Nice To Haves

• Bachelors Degree
• EPIC certification
• Previous healthcare experience
• Previous healthcare (Epic) electronic health record training experience is preferred
• Project Management Professional Certification and Epic Certification(s) are preferred
• Degree in Nursing, Medical, Clinical Informatics or other relevant degree (e.g. Business/IS/BA/ or MBA/MHA).
• Eight years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment.
• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience using word processing, spreadsheet, database, internet, e-mail, and scheduling applications
• Experience in a role requiring effective verbal, written, and interpersonal communication skills.
• Experience working with Cerner solutions.
• Experience working with Health IT-related project acquisition, implementation and associated project management.
• Demonstrated use of Key Performance Indicators and Continuous Improvement methods as part of routine work.
• Interact with others requiring the employee to communicate information.
• Operate computers and other IT equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Responsibilities

• Develop and implement department training programs
• Optimize the use of Electronic Health Records (EHR) and other clinical systems through training programs
• Collaborate with clinical and administrative leaders to understand and address education needs
• Mentors and develops team members
• Foster relationships with external partners and vendors
• Oversees department timekeeping and payroll
• Collaborates with HR concerning employee issues and performance
• Conducts employee coaching, counseling, disciplinary actions and annual appraisals
• Monitors staff adherence to system and departmental policies and procedures

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees