Manager, Health Home Program

University of Rochester•Town of Brighton, NY

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: Responsible for planning and directing the work of professional and support personnel who provide home health care to patients. Assists with the implementation of policies and procedures for the group. Maintains staff by recruiting, selecting, orienting, and training employees and developing growth opportunities. Accomplishes staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results. Conducts training. Supports the strategic alignment of Health Home services across the enterprise in concert with other UR leaders while also working toward developing a robust and comprehensive infrastructure to support the Health Home Care Management Program's mission, operations and growth. ESSENTIAL FUNCTIONS Provides management with minimal oversight, including managing day-to-day operations, supervision of staff, maintaining quality of service line, and collaborating with other Health Home programs across the enterprise and on-site clinic locations to further develop and optimize programs. Provides mentoring, professional development, supervision and leadership to direct reports and indirect reports. Responsible for recruiting and hiring, managing employee performance, including disciplinary issues, and completing performance evaluations of direct reports. Collaborates with other Heath Home leaders and other stakeholders to execute the vision to capitalize on opportunities to collectively leverage share resources and initiatives. Maintains knowledge of health home care management policies and procedures and clinical workflows pertaining to care management. Creates, updates, and reviews policies and procedures as needed. Works with stakeholders to develop and execute strategic plans to optimize and expand program to meet needs of stakeholders. Manages cross-entity Health Home projects, including projects with significant information systems integration. Provides data-driven evidence of health home operations to Leadership. Identifies and implements system/program changes in workforce and resources to maximize client capacity. Maintains alignment in referral management, financial reconciliation and reporting. Develops annual budget and revenue projections. Liaises with external Health Home administrative bodies. Serves as a liaison to external Health Homes to communicate, advocate and demonstrate capacity for collaboration and refinement of health home operations to serve the UR Medicine and regional patient population. Other duties as assigned.

Requirements

Bachelor's degree and 5 years healthcare management level experience required
Or equivalent combination of education and experience
Strong project management skills, including organization of individual and team work; prioritization; problem solving; adaptability; flexibility; and attention to detail required
Teamwork, including the ability to draw out diverse perspectives, consider problem resolution from multiple angles, and build upon the experiences of all team members to create solutions that are broadly supported required
Exceptional judgment and ability to learn the needs of different components of the UR Medicine Enterprise required
Business / financial planning, including the ability to identify and quantify resources needed for successful expansion of the program required
Excellent verbal and written communication and interpersonal skills required
Proficiency with Microsoft Office programs (Outlook, Word, Excel, Access and PowerPoint) and ability to learn new software as needed (Netsmart, eRecord) required

Nice To Haves

Previous work experience in clinical setting, population health initiatives or care management preferred

Responsibilities

Responsible for planning and directing the work of professional and support personnel who provide home health care to patients.
Assists with the implementation of policies and procedures for the group.
Maintains staff by recruiting, selecting, orienting, and training employees and developing growth opportunities.
Accomplishes staff job results by coaching, counseling, and disciplining employees.
Plans, monitors, and appraises job results.
Conducts training.
Supports the strategic alignment of Health Home services across the enterprise in concert with other UR leaders while also working toward developing a robust and comprehensive infrastructure to support the Health Home Care Management Program's mission, operations and growth.
Provides management with minimal oversight, including managing day-to-day operations, supervision of staff, maintaining quality of service line, and collaborating with other Health Home programs across the enterprise and on-site clinic locations to further develop and optimize programs.
Provides mentoring, professional development, supervision and leadership to direct reports and indirect reports.
Responsible for recruiting and hiring, managing employee performance, including disciplinary issues, and completing performance evaluations of direct reports.
Collaborates with other Heath Home leaders and other stakeholders to execute the vision to capitalize on opportunities to collectively leverage share resources and initiatives.
Maintains knowledge of health home care management policies and procedures and clinical workflows pertaining to care management.
Creates, updates, and reviews policies and procedures as needed.
Works with stakeholders to develop and execute strategic plans to optimize and expand program to meet needs of stakeholders.
Manages cross-entity Health Home projects, including projects with significant information systems integration.
Provides data-driven evidence of health home operations to Leadership.
Identifies and implements system/program changes in workforce and resources to maximize client capacity.
Maintains alignment in referral management, financial reconciliation and reporting.
Develops annual budget and revenue projections.
Liaises with external Health Home administrative bodies.
Serves as a liaison to external Health Homes to communicate, advocate and demonstrate capacity for collaboration and refinement of health home operations to serve the UR Medicine and regional patient population.
Other duties as assigned.