Manager Guest Services

Hilton Grand Vacations • Hershey, PA

12d • $53,000 - $55,000

About The Position

Amazing opportunity to join the 74, 1200 sq feet guest rooms, The Suites at Hershey, a Hilton Vacation Club, located at the sweetest place on earth, in Hershey PA. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. Pay: $53,000-$55,000 annually Must be available to work weekends and holidays. Here’s why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. Responsibilities In this pivotal role, you will supervise a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Don’t miss your chance to apply and take the first step toward a fulfilling and successful career with us!

Requirements

• Previous supervisory experience is preferred.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills
• Computer proficiency

Responsibilities

• Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Ensures the provision of special services to owners and guests.
• Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management.
• Promotes team member empowerment.
• Ensures team members fully understand performance standards, uniforms and appearance standards.
• Supervises payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Partner with third-party valet service company and handle daily tasks.
• Routinely work with coding invoices, manage checkbooks and handle contracts.
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by Senior leadership.

Benefits

• comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program that supports your well-being
• numerous learning and advancement opportunities to fuel your professional growth
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones
• company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth
• range of exclusive perks is available to enhance your overall employee experience and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed