Manager Ground Training, Policies, and Procedures

Alaska Airlines • OR-Portland, OR

13d

About The Position

The Manager Station Training, Policy and Procedure is responsible for executing on the strategy for station training, policy, and procedure at Horizon. As a people leader, this role leads and establishes priorities for the team to develop, document, and communicate company and regulatory policies and procedures, and to oversee ground training for the Customer Service division to ensure compliance with safety, company, and regulatory requirements.

Requirements

• 5 years of experience in a role focused on training, policy, procedures, or a combination of these disciplines.
• 2 years of leadership experience.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of degree.
• Exceptional written and verbal communication skills, with the ability to present complex material clearly and effectively.
• Proficiency in Microsoft Word, Excel, and related applications; ability to learn and adapt to new systems.
• Strong analytical and problem-solving skills with the ability to develop aviation policies and procedures aligned with company objectives.
• Proven ability to work independently and collaboratively in a fast-paced, multi-task environment.
• Effective time management and prioritization skills to meet deadlines and manage competing priorities.
• Demonstrated skill in navigating ambiguity and adapting to shifting priorities in a fast-paced environment.
• Ability to travel at least 10% annually.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Experience in aviation operations, ground handling, or station management with a strong understanding of FAA regulations.
• Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple departments.
• Advanced proficiency in data analysis and reporting tools to support safety and compliance initiatives.
• Strong strategic thinking and problem-solving skills, with a track record of driving process improvements.
• Experience developing and delivering training programs for operational teams.

Responsibilities

• Lead team and establish priorities of ground policy and procedure activities for Horizon stations to ensure safe and consistent execution of aircraft loading instructions by station personnel in alignment with company objectives and regulatory compliance.
• Execute on strategy for station training, policy, and procedure with a 6–12 month horizon, ensuring continuous improvement and compliance across the division.
• Make decisions related to airports’ policy and procedures while collaborating cross-divisionally to maintain alignment and operational efficiency.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, team growth, capacity building, and time management.
• Shape culture of the team through action, presence, and reinforcement of behaviors that promote safety, accountability, and collaboration.
• As the SMS Liaison, set the tone for safety within the division by partnering with senior leaders, Core SRA Facilitators, Core SMEs, and front-line teammates, and manage facilitation, documentation, monitoring, and continuous improvement of the Safety Management System (SMS).
• Prepare for and facilitate the division Data Analysis Group (DAG) and Safety Review Board (SRB) to ensure proactive risk management and compliance. Assign and track actions as necessary.
• Identify, evaluate, and communicate policies and procedures to promote compliance and efficiency, partnering with stations and internal departments to interpret and implement new regulatory requirements, security directives, and FAA guidance.
• Collaborate with IT and cross-divisional teams to develop updates and enhancements for applications used by Ramp and Load Coordinator personnel, and consult on new processes, systems, and procedures impacting ground operations.
• Conduct ongoing evaluation of policy-related processes, system impacts, and station tools, resolving issues and reporting to senior leadership while contributing to long-term strategy for ground operations and safety.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees