Manager - Go-to-Market & Change Enablement

American Express•New York, NY

40d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within the Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We are a fast-moving, high-impact team tackling the company's most important priorities. The Risk & Remediation Program Management Office (PMO) is specifically focused on driving GMNS process excellence, Legal Entity Governance, First Line of Defense (1LOD) Compliance, Data Governance and managing large risk-related initiatives for GMNS. The Manager, Go-to-Market & Change Enablement, will support a cohesive and coordinated change management approach across GMNS and will be responsible for driving clarity, consistency, and action in support of cross GMNS initiatives and enterprise-wide risk, compliance, and transformation initiatives. The successful candidate will support the development and execution of high-impact communications strategies, drive stakeholder alignment across global functions, and ensure smooth and effective change adoption at scale.

Requirements

The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance
Excellent written and verbal communication skills with experience creating clear and compelling materials for diverse audiences
Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity, and rapid change
Excellent project/program management and organizational skills with a demonstrated ability to build 'results driving' relationships
Proven success in managing communications and change strategies for enterprise-wide compliance, risk, or operational transformation programs
Analytical mindset with the ability to assess change impacts and develop targeted adoption strategies
Strong thought leadership, including ability to quickly understand critical linkages and implications of program strategies on the business at large
Building relationships and successfully operating in a highly matrixed environment
Demonstrating control mindset, with preference of previous experience in operational risk and compliance

Nice To Haves

Bachelor's degree in Business, Communications, or a related field
3+ years of experience in change management, communications, project management, or business operations

Responsibilities

Change Strategy: Champion change enablement and assist in the development and execution of the change enablement strategy by establishing appropriate governance and communication cadence, identifying stakeholders, impacted groups, and change readiness levels to further our control and compliance outcomes
Stakeholder Engagement & Alignment: Build relationships to successfully collaborate with cross-functional teams to assess change impacts, identify stakeholders, and design effective engagement approaches, ensuring stakeholder partners across GCO, Compliance, Control Management and Business Operations are kept informed throughout the lifecycle of initiatives and change
Communications Governance: Align with project partners across First Line of Defense and Second Line of Defense to integrate change activities within project plans and consolidate cross-functional and transformational initiatives into clear, timely, and actionable communications
Training Support: Identify training needs and raise awareness across Field Enablement, Control Management, and project teams/project owners; Partner with stakeholders to develop training or enhance existing training across GMNS
Program Management: Provide program management support via intake, prioritization, and execution model to ensure clarity, sequencing, and delivery excellence

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities