Manager, Global Leave of Absence

Equinix

2d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Global Leave of Absence Leader is accountable for the global delivery of LOA processes and the accommodations program, ensuring compliance, operational excellence, and a high‑quality employee experience. This role partners closely with People Solutions to operationalize and optimize leave and accommodation programs, drive automation and process improvement, manage long‑term sickness and case visibility, and ensure strong governance and risk management.

Requirements

• Degree in HR, Business, or related field (or equivalent experience)
• Proven years in leave of absence operations or HR shared services
• Background in managing multi-region LOA processes and vendor coordination
• Strong understanding of compliance requirements and audit readiness
• Good data and reporting skills; experience with dashboards and performance monitoring
• Strong operational leadership and team management with the ability to coach and build high-performing global teams
• Strong negotiation and stakeholder management capabilities
• Strong understanding of automation technologies, RPA tools, and emerging AI applications in HR operations
• Analytical mindset with ability to interpret data and influence decisions
• High integrity, resilience, adaptability, and focus on operational excellence and continuous improvement
• Excellent communication, problem-solving skills, and cross-functional collaboration skills
• Understand the connection between the team and business drivers to ensure delivery of lifecycle services are fit for purpose

Nice To Haves

• Experience with automation and AI‑enabled HR tools
• Familiarity with Workday and LOA vendor platforms desirable

Responsibilities

• Lead global LOA administration and the accommodations program
• Manage long‑term leave cases and sickness absence monitoring
• Ensure accuracy, timeliness, and compliance across all LOA processes
• Drive continuous improvement and digital enablement, including robotics and AI to streamline workflows and reduce manual effort
• Oversee long-term sickness management and monitoring, build visibility of LOA trends for Benefits COE and business partners
• Ensure proper communication channels are available to update the team on knowledge management updates, policy changes and are equipped to support employee queries
• Manage relationships with LOA vendors and third‑party administrators
• Resolve escalations and monitor service delivery in partnership with the Vendor Management team
• Collaborate with People Solutions, Benefits, and regional HR teams to ensure program success
• Ensure adherence to statutory leave regulations and internal controls
• Support audit preparation, reporting, and maintenance of quality controls
• Monitor risks, escalate issues appropriately, and maintain global compliance awareness
• Responsible for ensuring related policies and articles are updated by the team and owners for use with the Lifecycle team and Employee self-service
• Leverage analytics for dashboards, metrics, and performance reporting
• Provide strategic insights from LOA and accommodation trends to inform policy updates, process enhancements, and leadership decision-making globally
• Prepare presentations and insight summaries to inform leadership decisions
• Accelerate digital transformation efforts across lifecycle and compensation processes, embedding automation and intelligent workflows through collaboration and support of the overarching digital and AI transformation strategy
• Own and report on all operational metrics, accuracy, turnaround times, compliance, and employee satisfaction and ensures robust governance and risk management
• Responsible for leading the team with accountability and empathy while driving global alignment and operational discipline
• Champion a culture of continuous improvement, digital enablement, and customer centric service delivery
• Build strong partnerships across People Experience, People Solutions, Finance, and other stakeholders
• Act as a knowledge expert in Leave of Absence management to equip the team with best practices and guidance

Benefits

• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
• Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in.
• Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level