Manager - Global Compliance

Marriott Hotels Resorts•Bethesda, MD

13d•Hybrid

About The Position

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. The Manager, Global Compliance, plays a key role in supporting Marriott International’s global ethics, compliance, and whistleblower programs. This role is responsible for the operational management, governance, and continuous improvement of the Global Ethics Case Management System (GECMS), including global triage, case assignment workflows, risk rating standards, and cross‑functional coordination with Legal, Internal Audit, Continent Leadership, Human Resources, and other stakeholders. This position drives enhancements to case management processes, ensures compliance with regulatory and ESG reporting requirements, maintains system access controls, and provides analytics and reporting to senior leaders. The Manager also oversees the intake and triage of allegations received through multiple ethics and compliance mailboxes, supports global compliance initiatives, and contributes to enterprise-level case governance, investigations administration, and process optimization. The individual in this role must demonstrate exceptional judgment, analytical capability, attention to detail, and the ability to influence cross‑functional partners in a fast-moving global environment.

Requirements

Bachelor’s degree required; preferred fields include Business, Law, Finance, Accounting, Public Policy, Criminal Justice, or another relevant discipline
3+ years of progressively responsible experience in compliance, internal audit, legal operations, investigations, or risk management
Strong analytical, quantitative, and problem‑solving skills, including the ability to synthesize large volumes of data.
Experience using case management systems (NAVEX preferred) and analytics tools (Excel, Power BI, GRC Insights).
Ability to handle confidential information with discretion and sound judgment.
Excellent communication skills, with the ability to collaborate across functions and influence decision‑makers.
Demonstrated ability to prioritize, manage multiple responsibilities, and drive process improvement initiatives.

Nice To Haves

Professional certifications preferred (e.g., CCEP, CFE, CPA, CIA, CISA)

Responsibilities

Assist the Director, Global Compliance with triaging cases received to Marriott’s whistleblower line, including reviewing allegations, opening cases in Marriott’s case management system, assigning investigators to cases, corresponding with individuals raising allegations of potential ethical misconduct, and executing necessary remediation activities.
Create and maintain global case-handling procedures, risk rating standards, and documentation to ensure consistent and compliant practices.
Ensure case and system data quality, conduct periodic access reviews, and support enterprise-level data controls.
Serve as a key point of contact across regions and business disciplines to resolve case-handling questions, align processes, and support issue remediation.
Contribute to training related to case handling, risk rating, reporting integrity, and compliance processes.
Review and respond to emails received to designated mailboxes receiving allegations of potential ethical misconduct by Marriott associates.
Liaise and build relationships with multiple stakeholders, disciplines, and departments to create meeting agendas and presentation materials for global and continent-level fraud committees, Marriott’s Audit Committee of the Board of Directors, and meetings with third-party providers.
Develop and deliver recurring and ad‑hoc reporting, dashboards, and analytics for leadership and cross‑functional partners.
Analyze investigation data and dashboards to identify patterns and trends to determine where there is a need for additional training, resources, and/or technology.
Assist investigation teams with legal compliance investigations on an as-needed basis.
Protect highly confidential data in a manner to ensure information arising out of investigations is limited only to the individuals required to be aware of such information.
Interpret and operationalize requirements related to whistleblower regulations, ESG/CSRD mandates, privacy obligations, and other compliance laws.
Partner with Legal, HR, Internal Audit, and other stakeholders to ensure governance processes meet regulatory expectations.
Initiate whistleblower line quality assurance (QA) tasks on an as-needed basis.