Manager, Global Ads Marketing Operations

Netflix•Los Angeles, CA

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. The Team At Netflix, the mission of our ads business is to build a must-buy advertising solution where clients (marketers and agencies) can reach diverse audiences who are highly engaged with the breadth and quality of our content. The Ads Marketing team shapes our core advertising positioning and drives the go-to-market strategy to bring this positioning to life through compelling, differentiated messaging and activations. By activating these messages across both sales channels (presentations, materials) and broader non-sales channels, the team builds widespread awareness and excitement among our key advertising partners. The Role The Global Ads Marketing Operations Manager drives operational excellence and team cohesion by leading cross-functional ways of working, global budget management, and organizational goal-setting initiatives such as OKRs and QBRs. This individual designs and optimizes onboarding processes, internal communications, and project planning frameworks to foster collaboration and operational efficiency. Their expertise shapes team offsites, office hours, and headcount planning, ensuring a cohesive rhythm of business and a high-performing, well-connected team environment.

Requirements

6+ years in Business Operations, Strategic Program Management, or Marketing Strategy/Operations roles (B2B experience preferred)
Proven experience leading cross-functional planning and operational initiatives at a global scale
Expertise in designing onboarding processes, internal communications, and project planning frameworks
Strong background in budget management and headcount/resource planning
Excellent written and verbal communication skills, able to tailor messaging for diverse audiences
Strong analytical and problem-solving skills; comfortable operating in ambiguity and fast-paced environments
Familiarity with tools such as Airtable, Google Sheets, and AI platforms
High tolerance for change and a proactive, solutions-oriented mindset
Enthusiasm for fostering a collaborative, inclusive, and high-performing team culture

Responsibilities

Define, manage, and evolve the team’s Rhythm of Business – including office hours, win sharing, and team offsites.
Lead organizational goal-setting initiatives such as OKRs and QBRs, partnering with stakeholders for adoption, alignment, and reporting.
Design and optimize onboarding processes to ensure a seamless and consistent new hire experience.
Develop and maintain project planning frameworks and internal workflows that enable efficient cross-functional collaboration.
Support team planning and headcount management, ensuring resources align with business priorities.
Spearhead annual and quarterly planning in partnership with the Finance team, seeking to improve project management and simplify communications.
Support business leads in budget management, ensuring we properly track expenses and optimize spend.
Drive internal communications (e.g., newsletters, team updates, presentations) in partnership with leadership to keep the team informed and engaged.
Foster effective cross-functional (XFN) ways of working by building relationships and aligning stakeholders on priorities, timelines, and accountability.
Surface opportunities, diagnose operational pain points, and design streamlined workflows that reduce friction and increase clarity.
Shape and execute team offsites and structured office hours to build a strong, connected, and high-performing team environment.
Build and maintain reporting and artifacts, ensuring transparency and progress against key priorities.
Anticipate leadership needs and ensure follow-through on critical initiatives.

Benefits

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

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