Manager Front Office
About The Position
Are you looking for an exciting leadership opportunity and have previous experience? Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. At HGV, we will help you reach your goals and build your future. Hilton Grand Vacations is seeking for a versatile Front Desk Manager to join our Bayside Resort, A Hilton Vacation Club property. Hilton Grand Vacations is a leader in the vacation ownership industry. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations! Why do Team Members like working for us: Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Paid Parental Leave Numerous learning and advancement opportunities And more! Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- 3-5 years of related experience
- 2+ years management or supervisory experience
- Front desk experience
- Prior cash handling and computer experience required.
- Ability to lead each field of the department independently.
- Positive outgoing personality
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
Responsibilities
- Leads the front office team by creating a positive work environment.
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
- Assist in the daily maintenance of room inventory status.
- Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
- Maintains a positive collaborative work environment between staff and management.
- May be required to perform other reasonable duties as requested by management.
Benefits
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Paid Parental Leave
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
