Front Office Manager

Davidson Hospitality Group•St Pete Beach, FL

About The Position

The Front Office Manager leads all aspects of front office operations to ensure an exceptional guest experience. This role upholds a strong commitment to service by anticipating, soliciting, and responding promptly to guest needs while fostering a welcoming and efficient environment. Leading a team that includes managers and supervisors, the Front Office Manager ensures that all Front Office Team Members receive consistent training and development, and that new hires are properly prepared to meet service and operational standards. The role supports a culture of empowerment so the team can deliver outstanding service and contribute to meeting or exceeding departmental financial goals, including budgeted profit and margin targets. The Front Office Manager prepares the annual departmental budget in alignment with the hotel’s operating plan and oversees key human resources functions such as recruitment, selection, onboarding, coaching, performance evaluations, and recognition efforts. This position maintains a skilled, engaged, and motivated workforce dedicated to operational excellence and guest satisfaction.

Requirements

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Ability to manage according to employment and Innkeeper laws of the jurisdiction.
Prior cash handling experience necessary.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Computer experience required.
No employee will pose a direct threat to the health/safety of self or others.