Manager Front Office

Hilton Grand Vacations • New York, NY

7d • $68,000 - $74,500

About The Position

Exciting opportunity to join The Hilton Club New York and The Residences within iconic Hilton Midtown, located in the heart of Manhattan. This Front Office Manager role oversees two high‑performing Front Office teams, driving exceptional guest experiences while building distinctive relationships with owners, members, and guests from around the world. We invite you to join a collaborative, service‑driven leadership team where culture, development, and hospitality excellence are at the forefront of everything we do at Hilton Grand Vacations. Pay: $68,000 to $74,500 annually Here’s why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. Responsibilities The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and always maintain this behavior towards our guests and team members.

Requirements

• High school graduate or equivalent
• More than 2 years of managerial experience in a hotel, preferably in a Front office capacity.
• 3-5 years of related experience
• Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results.
• Demonstrates problem-solving, analytical and conceptual skills.
• Displays effective interpersonal skills, including the ability to effectively prioritize and handle multiple tasks and timelines and lead challenging priorities within a small team environment.
• Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Able to work a flexible schedule including evenings, weekends, and holidays

Nice To Haves

• BA/BS/Bachelor’s degree
• 5-7 years of related experience
• More than 4 years of management or supervisory experience
• CPR/First Aid
• Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping.
• Timeshare ownership is preferred.
• Knowledge of economic and accounting principles and practices, analysis and reporting of financial data.
• Experience in leading operations operating under a Collective Bargaining Agreement

Responsibilities

• Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources.
• Ensures the timely completion of team member work schedules, and performance appraisals.
• Maintains compliance with organizational, business, and financial regulations.
• Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenue while maintaining high levels of guest’s expectations.
• Monitors guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
• Maintains and performs department training program and onboarding schedule for new team members.
• Maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members.
• Coordinates the development of performance plans for team members to ensure their continued growth and success within the department.
• Maintain relationships, contracts, compliance, and interfaces issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly.
• Communicates effectively in English in writing as well as verbally. Second language skills not required but a plus
• Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services, or General Manager
• Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind.
• Participating in guest room inspections
• Performs other related activities as requested

Benefits

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED