Manager - Front of the House & Drive Thru Operations

Chick-fil-A North Haven•North Haven, CT

14h•Onsite

About The Position

This role is for a Manager - Front of the House & Drive Thru Operations at Chick-fil-A North Haven. The position involves working within the leadership teams to achieve excellence in FOH & Drive Thru Operations. Specifically, this role is an ambassador, leader, and critical component in ensuring that Chick-fil-A North Haven is successful in Front of House Operations Leadership, People Development of Front of House Team, and Vision and Service Model compliance throughout all areas of oversight. Chick-fil-A North Haven aims to be about more than just selling chicken, striving to be a part of customers' lives and communities. The company cares for guests and team members, serving with professionalism, kindness, and authenticity. The team comprises diverse individuals who desire to serve those around them and grow as leaders.

Requirements

Strategic thinker
Goal-oriented
Tech-savvy
Great communicator both in handling difficult situations and a diverse team
Mature, dependable and results-oriented
Ability to work in a team environment
Very detailed oriented & keenly observant
Professional marketing or communications experience
Maintains a number of business and professional community contacts
Self-starter, creative and flexible
Good business sense, achiever
Strong project/time management skills
Proven history of consistently performing at a high level
Unquestionable integrity and represents Chick-fil-A well
Passionate about building relationships with clients
Servant spirit with strong sense of stewardship
High School Diploma or equivalent
Strong analytical and problem solving skills
2 years of experience
Skilled in time management
Self-directed and highly organized
Master all knowledge and skills of every position in the Restaurant

Nice To Haves

Bachelor's degree or above, preferably in a business or hospitality
Experience as a leader food service operations

Responsibilities

Develop a restaurant culture of growth minded team members and leaders.
Incorporate product knowledge, stewardship, excitement and generosity into training, ongoing development, communications and everyday culture.
Maintain vision alignment with the Operator and the leadership team.
Ensure stewardship systems are taking place throughout the restaurant.
Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
Oversee speed of service and completion of goals.
Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.
Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.